Tawnya Matheson
Rapid City
Summary
Experienced with organizing and managing booking operations to ensure smooth client interactions. Utilizes strong communication and problem-solving skills to resolve scheduling conflicts and enhance customer satisfaction. Track record of maintaining accurate records and adapting to dynamic environments.
Overview
12
12
years of professional experience
Work History
Booking Officer
Pennington County Jail
09.2024 - Current
- Communicate between departments with regular updates on booking statuses.
- Streamline booking processes by implementing efficient data management systems.
- Adhered to strict data privacy policies and regulations, ensuring the secure handling of all sensitive client information during the booking process.
- Booking inmates in by maintaining up-to-date and accurate records of information.
- Completed and maintained records to book and process inmates.
- Entered inmates data into computer-based system.
- Increased customer satisfaction through timely and accurate booking confirmations.
- Entered information from crime reports into police department's database using.
- Performed daily typing and filing for major crimes unit.
- Provide assistance and guidance to inmates regarding daily activities from the control room.
- Respond to inquiries from inmates and other members of public.
- Self-motivated, with a strong sense of personal responsibility.
Office Manager/Massage Therapist
Renew Chiropractic
01.2023 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
Administrative Assistant
Anfinson Thompson &CO
08.2021 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Support Staff Leader
Carris Health
10.2019 - 08.2021
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Streamlined office processes for improved workflow and increased productivity.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Enhanced team collaboration by organizing and maintaining up-to-date file sharing systems.
- Managed filing system, entered data and completed other clerical tasks.
Massage Therapist
Fitness 1st/Willow Bridge
09.2013 - 08.2018
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Maintained client treatment records and designed long-term care programs for return customers.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
Education
Associate of Applied Science - Massage Therapy
Minnesota School of Business
Blaine, MN06-2014
Skills
- Strong organization
- Data entry
- Multitasking
- Discretion and confidentiality
- Excellent communication
- Scheduling appointments
- Adaptability and flexibility
- Self motivation
- Interpersonal skills
- Professionalism
Timeline
Booking Officer
Pennington County Jail
09.2024 - Current
Office Manager/Massage Therapist
Renew Chiropractic
01.2023 - 08.2024
Administrative Assistant
Anfinson Thompson &CO
08.2021 - 01.2023
Support Staff Leader
Carris Health
10.2019 - 08.2021
Massage Therapist
Fitness 1st/Willow Bridge
09.2013 - 08.2018
Associate of Applied Science - Massage Therapy
Minnesota School of Business
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