Tawnya Nordstrom
Human Resources Professional
Marana,AZ
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
Human Resources Consultant/Board Member
Woman Optimized
- Board member of an online start up serving women
- Serving as a department lead
- Strategic planning and organizational development.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Human Resources Consultant
Cochlear Implants
12.2021 - 08.2022
- Consult on projects regarding continuous improvement
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Liaised between multiple business divisions to improve communications.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Advised senior leadership on best practices for managing organizational change and COVID protocols while minimizing disruption to employees'' daily operations.
Human Resources and Business Faculty
Pima Community College
01.2020 - 09.2023
- Online and in person course instruction for Labor Relations, Compensation and Benefits, Recruiting and Selection, and Business Ethics
- Course development for Labor Relations, Compensation and Benefits, Recruiting and Selection.
- Enhanced student comprehension by incorporating real-world examples and case studies in lectures.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Evaluated student performance through regular examinations, quizzes, assignments, providing constructive feedback for improvement where necessary.
- Development of new courses utilizing industry trends and best practices for relevant subject matter.
- Analyzed student feedback and course evaluations, implementing changes to improve overall effectiveness.
- Successfully transitioned traditional in-person courses to online formats, maintaining high-quality instruction and accessibility for all learners.
- Managed multiple course development projects simultaneously while adhering to strict deadlines and quality standards.
- Spearheaded the adoption of new technologies in course development, improving efficiency and enhancing learner experiences.
- Consistently met project milestones through effective time management skills and prioritization of tasks.
- Streamlined communication between course developers, instructors, administrators, resulting in a more efficient development process.
Human Resources Consultant
Consultant
05.2018 - Current
- Provide consulting services on a contract basis in the areas of employee relations, organizational development and training, leadership development and policies and procedures
- Investigate EEOC claims and prepare defense
- Conduct leadership training.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
Director, Human Resources
Verity, A HealthStream Company
12.2016 - 04.2018
- Serves as Human Resource leader for the Provider Solutions Division, including full HR oversight of offices located in Boulder, Brentwood, Chicago and San Diego
- Support organizational integrations including mergers and acquisitions and restructure
- Implement programs related to cultural integration during the acquisition process
- Facilitate HealthStream’s Professional Development Series to employees and leaders.
- Streamlined recruitment processes for increased efficiency and reduced timetohire.
- Improved employee retention rates by implementing effective onboarding and training programs.
- Managed complex employee relations issues, fostering a positive workplace culture and reducing legal risks.
- Supported executive leadership team with coaching and development initiatives aimed at improving overall performance levels.
- Maximized employee satisfaction scores by initiating regular feedback surveys followed by action plans addressing areas of concern.
- Developed comprehensive HR policies and procedures, resulting in a more structured work environment.
Director, Human Resources & Organizational Development
SCL Health / Saint Joseph Hospital
12.2012 - 12.2016
- Serve as site-based leader for human resource operations and organizational development in the largest acute care teaching hospital in SCL Health (licensed 365 beds)
- Responsible for employment contracts for residents in accordance to the guidelines and work hour regulations of the American College of Graduate Medical Education
- Developed and deployed a comprehensive workforce planning and transition process related to operational changes and the move to a new hospital
- Co-Chair for shared governance councils related to workflow design, education and training for 2,500 associates in preparation for the move to a new hospital
- Developed and deployed HR intervention for under-performing departments with focus on work flow, employee engagement, leader coaching and team building resulting in lower turnover for key areas
- Partnered with SCL Health enterprise human resources, total rewards, occupational health and safety to develop and implement best practices
- Site-based partner for the implementation of new platforms for recruiting, payroll and HRIS including conversion to electronic HR files
- Led regulatory compliance initiatives related to successful CMS and Joint Commission accreditation
- Leadership team member for Magnet designation process
- Represented the hospital in all EEOC cases and employment litigation, resulting in 100% favorable rulings.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Spearheaded initiatives aimed at improving manager-employee communications, fostering greater trust between team members across the organization.
- Provided guidance to management on navigating complex employee issues, resulting in fewer legal disputes and grievances.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Resolved conflicts and disputes through mediation and negotiation, fostering a positive work environment.
Director, Human Resources
UHS, Inc. / Centennial Peaks Hospital
07.2010 - 12.2012
- Directed and coordinated human resources operations including employee relations, compensation, benefits, workman’s compensation, staffing (position control) and training
- Served as Corporate Compliance Officer for UHS
- Developed and implemented hospital-wide human resources policies and procedures for recruitment, employee relations, training and recognition
- Successfully brought the hospital from conditional participation to full compliance in accordance with CMS and The Joint Commission
- Developed and implemented a comprehensive performance evaluation system
- Created competency review system including annual skills fair and monthly in-service training for all staff in accordance with regulatory requirements
- Developed and implemented a compensation program including differentials for education and certifications
- Implemented new learning management system (HealthStream).
Human Resource Consultant
Consultant
04.2009 - 07.2010
- Facilitated the layoff and furlough process for City of Denver Parks & Recreation and Public Works union employees
- Developed and implemented a seasonal rotation for Denver Parks & Recreation union employees to Denver International Airport for snow plow operations to limit layoffs, and reduce the need for cyclical hiring, onboarding and training of temporary employees
- Coordinated with Teamsters Local 17 for employee relations matters including workplace investigations, disciplinary actions, grievances and termination of union employees.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Assessed client feedback and delivered information to management for corrective action.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
Human Resources Business Partner
Hunter Douglas Window Fashions
10.2005 - 02.2009
- Human Resources Business Partner for employees, managers and executives of a decentralized business unit in areas of talent acquisition, benefits, employee relations, workplace investigations, employee growth and development, coaching and performance management
- Oversaw talent acquisition efforts for exempt and non-exempt employees including administration, marketing, accounting, materials, engineering and maintenance
- Served as liaison between functional business units and corporate human resources department for collaborative strategic planning, resulting in a five year plan in support of the Window Fashions Division’s key initiatives
- Created and led the Windows to Wellness Advisory Committee with a diverse membership of employees focused on implementing workplace wellness initiatives, including and on-site health fair; maintained a wellness budget of $75,000; wrote and was awarded a grant by the State of Colorado/WELCOA in 2006/2007; developed and implemented measures of success of the wellness program
- Researched best practices and developed a business plan for an on-site fitness center which was successfully opened.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Collaborated with cross-functional teams to develop integrated solutions for business challenges.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Evaluated employee performance fairly, providing constructive feedback for professional growth.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
Education
Master’s of Science, Organizational Leadership & Human Resources -
Regis University
Bachelor’s of Science, Business Management - undefined
Linfield College
Skills
HR policies and procedures
Recruitment and selection
Recruitment and retention strategies
Employee Relations
Organizational Development
Talent management
Training programs
Succession Planning
Performance Appraisal
Employee Surveys
Risk Mitigation
Mergers and Acquisitions
Employment law
Career Pathing
Problem-Solving
Complaint Handling
Training and mentoring
Certification
Professional in Human Resources (PHR), Human Resources Certification Institute, 2006 - current
Timeline
Human Resources Consultant
Cochlear Implants
12.2021 - 08.2022
Human Resources and Business Faculty
Pima Community College
01.2020 - 09.2023
Human Resources Consultant
Consultant
05.2018 - Current
Director, Human Resources
Verity, A HealthStream Company
12.2016 - 04.2018
Director, Human Resources & Organizational Development
SCL Health / Saint Joseph Hospital
12.2012 - 12.2016
Director, Human Resources
UHS, Inc. / Centennial Peaks Hospital
07.2010 - 12.2012
Human Resource Consultant
Consultant
04.2009 - 07.2010
Human Resources Business Partner
Hunter Douglas Window Fashions
10.2005 - 02.2009
Human Resources Consultant/Board Member
Woman Optimized
Master’s of Science, Organizational Leadership & Human Resources -
Regis University
Bachelor’s of Science, Business Management - undefined
Linfield College