Tawnya Rich
Jurupa Valley,CA
Summary
Dynamic operations professional with extensive experience at FedEx, excelling in streamlining processes and enhancing team collaboration. Proficient in TMS and EYMS, I leverage strong problem-solving skills to resolve customer issues effectively. Committed to safety and compliance, I consistently maintain high standards in operational performance and documentation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Coordinator
FedEx Express Corporation
Bloomington, California
02.2019 - Current
- Communicated effectively with team members to ensure smooth workflow.
- Monitored equipment performance and reported maintenance needs promptly.
- Collaborated with management to streamline operational procedures and policies.
- Managed communications between departments to ensure efficient operations.
- Responsible for ensuring that contractually agreed-upon standards and DOT requirements are complied with regarding vendor equipment.
- Resolved any customer complaints or issues promptly.
- Assisted customer accounts with pick-ups, service needs, and concerns.
- Make safety a priority with engagement and awareness.
Senior Operations Administrator
FedEx:Ground
Bloomington, California
12.2013 - 01.2019
- Manage EYMS and TMS.
- Maintained records and documentation for compliance and reporting purposes.
- Provided support to staff members by responding promptly to inquiries or requests for assistance.
- Manage, search, and analyze reports.
- Reconcile customer issues with solution-based thinking.
- Communicate efficiently with customers, coworkers, and management staff.
- Collaborate with the team to guide new team members.
- Process and file damage and hazmat reports.
- Ensure administrative processes are compliant with FXG policies.
Package Handler
FedEx:Ground
Bloomington, California
04.2005 - 12.2013
- Sorted packages by destination using conveyor systems.
- Loaded and unloaded packages from delivery trucks efficiently.
- Operated hand-held scanners to track package movement accurately.
- Collaborated with team members to maintain workflow efficiency.
- Followed safety protocols to ensure a secure working environment.
- Assisted in training new employees on package handling procedures.
- Maintained cleanliness and organization in the work area consistently.
Education
High School Diploma -
Riverside Adult School
Riverside, CASkills
- Microsoft Office Suite
- File management
- 35 wpm
- TMS, EYMS, and ISS
- Hazmat certified
- Excel & word
- Problem solving
Certification
- CPR certified
Accomplishments
- Bravo Zulu Award for customer service
- Bravo Zulu Awkward for attention to detail
- Multiple Coordinator of the Month Awards
References
References available upon request.
Timeline
Operations Coordinator
FedEx Express Corporation
02.2019 - Current
Senior Operations Administrator
FedEx:Ground
12.2013 - 01.2019
Package Handler
FedEx:Ground
04.2005 - 12.2013
High School Diploma -
Riverside Adult School
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