Tawnya Richards
Council Bluffs,IA
Summary
Dynamic office administrator with a proven track record at Merry Maids, excelling in customer service and staff training. Adept at enhancing operational efficiency through effective scheduling and clear communication. Recognized for streamlining processes and fostering positive relationships, contributing to a well-organized and productive work environment.
Hardworking Assistant Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Assistant Office Manager
Merry Maids
02.2022 - Current
- Coordinated daily office operations to enhance efficiency and productivity.
- Assisted in managing schedules, ensuring timely appointments and meetings.
- Developed and maintained filing systems for improved document retrieval.
- Streamlined communication between staff and management to facilitate information flow.
- Supported training of new team members on office procedures and software tools.
- Conducted regular audits of office supplies, maintaining optimal stock levels.
- Facilitated client interactions, enhancing customer satisfaction through effective support.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated daily office operations to enhance workflow efficiency and staff productivity.
- Assisted in managing schedules, ensuring optimal allocation of resources and personnel.
- Supported training initiatives for new hires, fostering a collaborative work environment.
- Monitored inventory levels, facilitating timely supply orders to prevent operational disruptions.
- Assisted in customer relations, addressing inquiries and resolving issues to maintain client satisfaction.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Monitored front areas so that questions could be promptly addressed.
Shipping Clerk
Oriental Trading Company
06.2020 - 12.2020
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Improved shipping efficiency by streamlining packing and labeling processes.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Head House Cleaner
Merry Maids
03.2016 - 10.2017
- Supervised daily cleaning operations, ensuring high standards of cleanliness and customer satisfaction.
- Trained and mentored new staff on effective cleaning techniques and safety protocols.
- Developed and implemented efficient cleaning schedules to optimize team productivity.
- Conducted quality inspections to maintain service excellence across multiple client locations.
Hotel Housekeeper
Harrahscasino
02.2010 - 11.2013
- Executed thorough cleaning of guest rooms, ensuring high standards of hygiene and presentation.
- Collaborated with team members to maintain efficient laundry operations, enhancing service delivery.
- Trained new staff on best practices for room maintenance and safety protocols.
- Implemented procedures to improve time efficiency in room turnover processes, enhancing guest satisfaction.
- Conducted regular inspections of public areas, identifying and addressing maintenance issues proactively.
- Developed a system for tracking special requests from guests, ensuring personalized service delivery.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
Team Mate
Merry Maids
04.2008 - 03.2009
- Maintained high standards of cleanliness and organization in residential spaces.
- Assisted in executing thorough cleaning tasks, ensuring all areas met client expectations.
- Utilized appropriate cleaning products and tools for various surfaces and materials.
- Supported team members in training new hires on cleaning techniques and safety protocols.
- Communicated effectively with clients to address specific needs and preferences during cleanings.
- Demonstrated flexibility by adapting cleaning schedules based on client requests or emergencies.
Production Worker
Oriental Trading Company
09.2003 - 08.2004
- Maintained quality control standards by inspecting finished goods for defects.
- Trained new employees on safety protocols and operational procedures.
- Implemented process improvements that enhanced overall production efficiency.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
No Degree - Criminal Science
Iowa Western Community College
Council Bluffs, IASkills
- Customer service
- Office administration
- Staff training
- Document preparation
- Training and coaching
- Scheduling and calendar management
- Scheduling appointments
- Data inputting
- Relationship building
- Clear oral/written communication
- Organizational skills
Timeline
Assistant Office Manager
Merry Maids
02.2022 - Current
Shipping Clerk
Oriental Trading Company
06.2020 - 12.2020
Head House Cleaner
Merry Maids
03.2016 - 10.2017
Hotel Housekeeper
Harrahscasino
02.2010 - 11.2013
Team Mate
Merry Maids
04.2008 - 03.2009
Production Worker
Oriental Trading Company
09.2003 - 08.2004
No Degree - Criminal Science
Iowa Western Community College