Tawnya Shelton
Waynesboro,PA
Summary
Driven by a passion for enhancing client well-being, This enabled me to leverage my problem-solving and relationship-building skills at Home Care 4 U. Developing comprehensive care plans, achieving significant improvements in client satisfaction. My expertise in case management and dedication to advocacy ensured high-quality, coordinated care, establishing a strong foundation for my multifaceted career in health and wellness services.
My True strength shows best when having to adept at handling high case loads without sacrificing patient care. Often operating in high-pressure while still recommending the best course of action to take that benefits the patients wants and needs. While advocating for my patients is top priority!
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager / Private Hospice Caregiver
Home Care 4 U
Hagerstown MD And Surrounding Areas
10.2010 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Delivered high-quality care to [Type] patients in hospital facility.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Licensed Nail Technician
Top Nails and Day Spa
Hagerstown, MD
08.2012 - 04.2021
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
- Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
- Boosted retail sales by effectively promoting salon''s product line to clients based on individual needs and preferences.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Contributed to the overall success of the salon by consistently receiving positive client feedback, leading to increased referrals and repeat business.
- Performed thorough consultations with new clients to assess their individual needs and preferences before beginning any procedures or treatment plans.
- Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.
- Educated clients on proper nail care techniques, recommending appropriate at-home maintenance products for long-lasting results.
- Administered soothing hand massages as part of manicure services, enhancing overall customer experience and encouraging repeat visits.
- Demonstrated expertise in various nail treatments, including gel polish application, acrylic extensions, and paraffin dips for optimal results.
- Implemented strict sanitation protocols for tools and equipment, reducing the risk of infection or contamination among clients.
- Mentored junior nail technicians through hands-on training sessions, sharing valuable insights and techniques for professional development.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Responded to customer requests and concerns about gel application and nail art designs.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Offered advice and recommended products to improve and maintain nails.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Grew repeat client base through effective marketing and customer service.
- Performed detailed trimming, filing and other nail services.
- Cleaned and sanitized tools and equipment before each client.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Executed pedicures and manicures using professional quality products and tools.
Spa Manager and Lead Reflexologist
Chakras
Hagerstown, MD
10.2010 - 08.2012
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Coordinated special events, attracting new clients and boosting overall sales.
- Managed inventory control, reducing waste and lowering product costs.
- Greeted spa guests warmly to create positive first impression of establishment.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Maintained front desk workstation by keeping it clean and organized.
- Monitored industry trends, incorporating innovative techniques into existing service offerings when appropriate.
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Created customized treatment plans for clients based on their individual needs and preferences.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Pioneered wellness workshop series, educating clients on health and wellness, and strengthening community ties.
- Elevated spa ambiance, selecting soothing music and aromatic scents that significantly increased repeat client visits.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Established a loyal clientele base through consistent high-quality service and personalized care.
Education
Diploma - Class A 160 Board Certified And Licenced
Shelly Truck Driving School
York, PA01.2021
Certificate And Board Licenced - Nail Technician
Award Beauty School
Hagerstown, MD03.2014
Diploma - Medical Assisting
Thompson Institute
Chambersburg, PA03.2005
Diploma - Photography
Harcourt Learning Direct
Cambridge, MA12.2001
High School Diploma -
Lakenheath HS
Brandon Suffolk, UK06.1997
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Documentation And Reporting
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Care Coordination
- Client Advocacy
- Email and Telephone Etiquette
- Case Planning
- Documentation proficiency
- Data Entry and Analysis
- Treatment Planning
- Emotional awareness
- MS Office
- Referral Coordination
- Resource Management
- Case Management Tracking
- Patient support
- Case Needs Assessment
- Interdisciplinary Collaboration
- Home Visits and Inspections
- Patient Assessment
- Staff Management
- Annual Case Reviews
- Medical Records Management
- Direct Patient Care
- Performance Tracking
- Individualized counseling
- Staff education and training
- Progress Evaluations
- Social Work
- Court Mandated Reporter
- Regulatory Compliance
- Cross-Functional Collaboration
- Health History Documentation
- Indirect Patient Care
- Recruitment
- Chronic Disease Management
- Multitasking Abilities
- Active Listening
- Time Management
- Written and verbal communication
- Attention to Detail
- Excellent Communication
- Teamwork and Collaboration
- Task Prioritization
- Interviewing skills
- Staff Oversight
- Analytical Thinking
- Reliability
- Problem-solving abilities
- Written Communication
- Self Motivation
- Adaptability and Flexibility
- Interpersonal Skills
- Goal Setting
- Professionalism
- Strategic Planning
- Individualized care based on clients needs
- End of Life Care and Support for both the client and family/ loved ones
- Post TOD preparation and cleaning of the diseased prior to transport to the morgue
- Assist family with any and everything else they need from picking out the cloths to cleaning the house and making the nesasary calls ect
Certification
- CMT - Certified Medication Technician
- consultative Selling Skills Programming
- Reflexologist
- Child Abuse Certificate
- Food Handlers and Communicable Disease Certificate
- Infant Brain Development
- Child Abuse Prevention Certificate
- Human Rights Certificate
- Compliance Code of Conduct and False claims act Certificate
- Fire Safety Certificate
- Health and Wellness Certificate
- Introduction to Human Services and Professionalism Certificate
- Supporting Skill Development Cerificate
- NCPCT - Patient Care Technician
Timeline
Licensed Nail Technician
Top Nails and Day Spa
08.2012 - 04.2021
Case Manager / Private Hospice Caregiver
Home Care 4 U
10.2010 - Current
Spa Manager and Lead Reflexologist
Chakras
10.2010 - 08.2012
Diploma - Class A 160 Board Certified And Licenced
Shelly Truck Driving School
Certificate And Board Licenced - Nail Technician
Award Beauty School
Diploma - Medical Assisting
Thompson Institute
Diploma - Photography
Harcourt Learning Direct
High School Diploma -
Lakenheath HS