Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tawnya Winn

Middleton

Summary

Efficient administrative professional with excellent recordkeeping, document tracking and data entry skills. Oversee high volume of incoming and outgoing files each day. Competent with computer software to create spreadsheets, manage databases and prepare reports. Keeps files, folders and schedules in proper order to maintain efficiency. Dedicated professional with demonstrated strengths in customer service, time management and policy interpretation. Good at troubleshooting problems and building successful solutions.

Overview

11
11
years of professional experience

Work History

Financial Specialist

State of Idaho - Department of Professional and Occupational Licensing
03.2024 - Current
  • Reconcile daily deposits by interfacing
  • Assist with travel/expense policy questions, inputting expense report in InforXM
  • Assist with P-card (procurement card) reporting lost or stolen cards, p card questions or concerns & p card training and approval/rejection
  • Direct billing questions/issues, reserving a pool vehicle, assist with WEX Fuel cards/pin numbers
  • Assist with A.M. cash drawers for Customer Success
  • Accounts payable; process invoices
  • process charge back requests

Technical Records Specialist II

State of Idaho DOPL
07.2022 - 03.2024
  • Serve as a program expert for internal and external customers regarding policy interpretation with the application process for both professional and facility licensing.
  • Approach and solve problems with initiative and sound judgment while following state laws and regulations.
  • Processes all new applications, including scanning applicant fingerprints into the ISP system for criminal background results, verifying completion of an application, and responding to applicant inquiries.

Preschool Director

Kootenai Kids Preschool
06.2019 - 04.2022
  • Recruited, hired and developed staff to build team for successful childcare program.
  • Maintained compliance with program standards, legal regulations and ADA accommodations.
  • Developed newsletters and email to communicate monthly activity schedules to parents.
  • Handled admission and placement of new students.
  • Enhanced program by improving staff performance and developing strategies to achieve goals.
  • Coordinated maintenance, cleaning and sanitation for program facilities and equipment.
  • Reported health concerns and posted health warnings in case of illness.
  • Organized special events for parents, students and staff.

Enrollment & Billing Auditor I/II

Blue Cross of Idaho
09.2014 - 06.2019
  • Proactively identified and resolved invoice errors before they caused customer problems.
  • Ensured that all customer information was accurate and up to date, including contact information, insurance information, and benefit plan details.
  • Ensured that all required documentation was submitted with benefits applications, so that the process could be completed as quickly as possible. Identified and resolved billing errors, so that customers were not overcharged or underpaid.
  • Customer service

Education

Dental Assisting Certificate - Dental Assisting

Academy of Professional Careers
Boise, ID
06-2005

No Degree - Business

College of Western Idaho
Nampa, ID

Skills

  • Verbal and Written Communication
  • Organizational Skills
  • Task prioritization
  • Efficient at acquiring new skills
  • Customer Engagement
  • Proactive self-starter

Timeline

Financial Specialist

State of Idaho - Department of Professional and Occupational Licensing
03.2024 - Current

Technical Records Specialist II

State of Idaho DOPL
07.2022 - 03.2024

Preschool Director

Kootenai Kids Preschool
06.2019 - 04.2022

Enrollment & Billing Auditor I/II

Blue Cross of Idaho
09.2014 - 06.2019

Dental Assisting Certificate - Dental Assisting

Academy of Professional Careers

No Degree - Business

College of Western Idaho

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