Summary
Overview
Work History
Education
Skills
Timeline
Tawnya M. Min

Tawnya M. Min

Omaha,NE

Summary

Leader with expertise in vendor management, client relations and business management. Skilled in collaborating with all members of an organization to proactively identify opportunities for improvement and create initiatives to increase customer satisfaction, retention, and loyalty. Instrumental in recruiting and training high-quality personnel who productivity and efficiency. Proven record of success building long-lasting teams and business relationships in advance of broader corporate goals.

Overview

26
26
years of professional experience

Work History

Project Manager

Kiewit
Omaha, NE
12.2021 - Current
  • Managed 4 product teams through variety of projects.
  • Developed and managed project and release plans, including dependencies, resource constraints, associated timelines, gate checks, reviews and reporting in support of Kiewit Delivery Model.
  • Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Manage cross functional relationships and interactions with all project participants including stakeholders to foster effective transitions of reusable project-related documentation and results into production/operations ownership
  • Review action items / next steps and hold teams, vendor and cross functional teams accountable for follow through
  • Manage scope to ensure commitments are achieved within agreed upon time
  • Self-motivated, with strong sense of personal responsibility

Vendor Project Manager

Federal Reserve Bank of
08.2018 - 12.2021
  • Execute cross-functional projects
  • Lead multiple concurrent teams to achieve business objectives including functional productive project teams
  • Perform Agile ceremonies to be servant leader and encourage creatively, collaboration and focus
  • Developed Vendor Management process for Stored Value Card Program
  • Reduced spend by 1.5 million by eliminating duplicate processes in first 9 months of employment
  • Negotiate contracts, acquire, and retain vendors in various markets
  • Innovator of process changes to minimize and avoid risks.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations

Operations Manager

Marcus Theatres
11.2017 - 08.2018
  • Lead staff of 30+ associates dedicated to providing guests with fun and memorable entertainment experience
  • Manage, train, and develop Theatre and Food and Beverage associates to provide service resulting in high sales, profit, and returning guests in fast-paced entertainment complex
  • Managed all associates as well as all aspects of operation of their theatre location with goals of achieving revenue, sales/marketing, cost control, quality measurement, staffing, associate development, and guest satisfaction results
  • Maintain budgetary guidelines by improving sales through service, up-selling, increasing return guests, keeping accurate records and inventories and proper cash handling techniques that will minimize losses and shortages resulting in decreasing costs and increasing profitability.

Director of Client Relations

RCO LEGAL, P.S
03.2012 - 09.2016
  • Developed team of four to enhance client experience when working with RCO Legal
  • Oversaw multiple projects focused on client cultivation, retention, and training
  • Streamlined client visits, audits, due diligence, and remediation requests to ensure all customer requests receive rapid and effective resolutions, while maintaining contract scope saving approximately $200,000 in yearly fees
  • Implemented cross-organizational project communication for process improvements, legislative changes, and client enhancements
  • Managed project plans for multiple lines of business, monitoring workflows and timelines and adjusting to meet deadlines
  • Selected as project champion for new case management system, ensuring scope and timeline were managed while progress and roadblocks were communicated regularly to ownership.

Business Support Manager

Bank Of America
01.2006 - 03.2012
  • Built scorecard foundation for Mortgage Default Attorney Network
  • Managed project and teams through successful completion, leading to additional projects and teams to complete compliance, legislative and fiscal management deliverables
  • Continually maintained turnover rate of less than 1%
  • Designed compliance teams to identify protocols through issue logs, lessons learned and risk management plans
  • Corrective action plans implemented to collaborate with vendors for improvements
  • Through cross-project dependencies vendor expectations were set, communicated, and implemented
  • Advanced vendor management by conducting quality monthly audits, compiling statement of works for potential vendors, and initiated monthly supplier review meetings for stakeholders
  • Hired and trained new team members based on project needs and end state goals
  • Managed project teams to communicate, implement and audit newly enacted legislative requirements managing scope, timelines, requirements, documentation, and communication with stakeholders to meet or exceed required deadlines
  • Recognized for success in multiple projects including management of vendor performance, compliance, and legislative requirements.
  • Supported business management projects by monitoring and tracking risks, issues and action items.

Manager

Bank Of America
08.1997 - 01.2006
  • Led 5 Foreclosure Team Leads with additional 8-10 direct reports in versatile aspects of foreclosure management
  • Lead project to create performance management tool for Team Leads
  • Performed in-depth research and analysis for repurchase properties; reported results to senior management to enable third party investments
  • Collaborated with IT to design, develop, and implement new Foreclosure Operating System.

Education

Bachelor of Science - Project Management

Bellevue University, Bellevue
07.2021

Bachelor of Science - Business Management

California Lutheran University, Thousand Oaks
05.2010

Skills

  • Budget Administration
  • Conflict Management
  • Expense Reports
  • Project Estimation and Bidding
  • Staff Retention
  • Team Bonding
  • Multi-Unit Operations Management
  • Cross-Functional Collaboration
  • Project Management
  • Corrective Actions
  • Growth Plans
  • Project Planning

Timeline

Project Manager - Kiewit
12.2021 - Current
Vendor Project Manager - Federal Reserve Bank of
08.2018 - 12.2021
Operations Manager - Marcus Theatres
11.2017 - 08.2018
Director of Client Relations - RCO LEGAL, P.S
03.2012 - 09.2016
Business Support Manager - Bank Of America
01.2006 - 03.2012
Manager - Bank Of America
08.1997 - 01.2006
Bellevue University - Bachelor of Science, Project Management
California Lutheran University - Bachelor of Science, Business Management
Tawnya M. Min