Soul Cycle Enthusiast
Made For This "Patient Experience Moment Award"
Northwell Health(Western Region Ambulatory Services)2024
Shae Wharton
192-45b 71st Crescent ,NY
Summary
Dedicated and results-driven Administrative Support professional with extensive experience in healthcare settings. Recognized for exceptional organizational skills, attention to detail, and strong communication abilities. Proven track record of efficiently managing administrative tasks, ensuring seamless operations, and supporting patient care. Seeking to leverage administrative expertise to contribute to a dynamic healthcare team and enhance operational efficiency.
Overview
18
18
years of professional experience
Work History
Senior Administrative Support Assistant
Concorde Medical Group
06.2024 - Current
- Manage the day-to-day operations of the ophthalmology department, ensuring smooth workflow.
- Coordinate laser procedures and acquire all prior authorizations for in-office and surgical procedures, ensuring compliance with insurance requirements and improving patient care.
- Provide patients with pre- and post-operative instructions and information on their medical procedures.
- Coordinate the ophthalmologists' schedules, including clinical, surgical, and on-call time, minimizing conflicts and maximizing efficiency.
- Trained newly hired administrative staff on departmental processes and best practices to ensure smooth integration and efficiency
- Ensure compliance with HIPAA regulations by safeguarding patient confidentiality and medical records.
Administrative Support Assistant
Concorde Medical Group Opthalmology 667 Madison
09.2021 - 06.2024
- Efficiently manage patient appointments, including scheduling, and follow-ups to ensure optimal clinic flow and patient satisfaction.
- Maintain and update electronic health records(EHR) specific to opthalmology, ensuring accuracy and compliance with HIPPA regulations.
- Prepare and process medical billing and insurance claims related to ophthalmology services, addressing any discrepancies promptly.
- Facilitate effective communication between ophthalmologist,optometrist, patients and other healthcare providers.
- Coordinate pre and post operative care schedules for patients undergoing ophthalmic surgeries and procedures.
- Handle incoming calls, emails, and patient inquires with professionalism and accuracy.
- Support the administrative team with various tasks, including data entry, filing, and document preparation.
Administrative Assistant
IPG Mediabrands/Initiative
07.2019 - 06.2020
- Oversee administrative functions, including managing intricate calendars.
- Coordinate international and domestic travel arrangements for executives, covering airfare,transportation and accommodation bookings.
- Schedule meetings across multiple time zones,ensuring efficient allocation of executives time.
- Process travel expenses and reimbursements for the executive team and senior management.
- Support team-building initiatives and contribute to maintaining organizational culture and employee morale.
- Handle email and other correspondence to streamline communication.
Property Manager Assistant
Cammeby's Managemennt LLC
05.2016 - 07.2019
- Assisted property manager in maintaining day-to-day operations of residential and commercial properties
- Helped prepare leasing agreements, monitored rent payments, and managed tenant relations to ensure a positive rental experience
- Coordinated move-ins and move-outs, conducted property inspections, and addressed tenant inquiries and maintenance requests
- Maintained accurate records of property maintenance, expenses, and vendor contracts
Eligibility Specialist
Emblem Health
10.2006 - 01.2011
- Provided guidance and assistance to individuals in completing applications and gathering necessary documentation
- Managed the daily client enrollment operations at the Manhattan Physicians Group office locations
- Interviewed clients to evaluate their needs and assess their eligibility for available insurance services.
- Successfully exceeded quarterly enrollment target quotas by effectively utilizing my book of business and various resources available.
Education
Medical Billing & Coding
AAPC Certified Professional Biller (CPB)
Skills
- Strong ability to work independently;
- Ability to research and problem solve
- Knowledge of MS Office Suite, Outlook
- Ability to prioritize and meet deadlines
- Strong attention to details
- Professional phone etiquette, Excellent communication skills
- HIPPA Compliance
Interests
Timeline
Senior Administrative Support Assistant
Concorde Medical Group
06.2024 - Current
Administrative Support Assistant
Concorde Medical Group Opthalmology 667 Madison
09.2021 - 06.2024
Administrative Assistant
IPG Mediabrands/Initiative
07.2019 - 06.2020
Property Manager Assistant
Cammeby's Managemennt LLC
05.2016 - 07.2019
Eligibility Specialist
Emblem Health
10.2006 - 01.2011
Medical Billing & Coding
AAPC Certified Professional Biller (CPB)
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