TaWuan Farley
Des Moines,IA
Summary
Dedicated Processor with several years of experience optimizing data workflows for accuracy and efficiency. Skilled in streamlining processes using Microsoft Excel and proprietary database software. Detail-oriented and deadline-driven with strong problem-solving abilities. Effective communicator and team player committed to meeting performance goals. Hardworking General Laborer with dedicated work ethic and solid industry background. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Reliable and works well in varying conditions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. UOPX Deans list above 3.3 GPA will graduate in April of 2025 to pursue job as Cyber Security Analyst. Will obtain Comptia Security Certificate soon after graduation.
Overview
14
14
years of professional experience
Work History
New Life Business Processor
Farm Bureau Insurance Company
04.2023 - Current
- -Process mailing documents to clients. -Work out of queue to handle new application requests. -Approve new applications after Underwriter approves.
- Reviewed and processed insurance applications, verifying accuracy of information submitted.
- Validated policyholder information to ensure compliance with state regulations.
- Processed changes in policies such as additions, cancellations, or renewals.
- Resolved disputes between policyholders, agents, and third parties promptly.
- Identified opportunities for process improvement initiatives based on customer feedback.
- Generated payment schedules according to policy terms and conditions.
- Entered data into computer systems accurately and efficiently to update records.
- Ensured all documentation was complete, accurate, and compliant with applicable laws.
Mail Handler
United States Post Office
08.2020 - 04.2023
- - My official position is MTE.
- I process mail and cross the dock to ensure mail gets processed and moved out of the facility.
- I worked at the NDC in Urbandale. - Overnight position, 11pm to 7:30am, Monday through Friday.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Loaded trays of envelopes into automated sorting machines.
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Secured cargo using straps or bungee cords in order to prevent shifting during transport.
- Prepared bulk shipments using shrink-wrapping machine.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Utilized handheld scanners to track deliveries and update inventory levels.
- Reported any discrepancies or damaged packages to supervisor immediately.
- Organized outgoing mail into designated bins according to postal regulations.
- Operated various machines such as scales, pallet jacks, forklifts.
Processing Analyst, Processor III
Nationwide
12.2015 - 11.2021
- - Worked emails to ensure clients insurance policies got updated to correct coverage. - Worked out of a queue, processing 25 or more policies an hour to meet SLA turnaround. time. - Worked from home (remote) 2016 to present day with independent schedule.
- Developed and implemented new procedures for processing transactions.
- Identified opportunities for streamlining existing processes through automation or other methods.
- Resolved customer complaints efficiently while maintaining a high level of customer satisfaction.
- Identified discrepancies in documentation and took corrective action as needed.
- Collaborated with other departments to ensure smooth operation of all processes related to processing tasks.
- Analyzed customer data and identified areas of improvement in order to increase efficiency.
- Maintained accurate records of all transactions processed.
Package Handler
United Parcel Service (UPS)
05.2010 - 04.2016
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Stacked boxes onto pallets in an efficient manner.
- Maintained a clean work environment by removing debris from the loading dock area.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Picked products using RF scanner to fill orders.
- Resolved conveyor system issues by clearing jams and blockages.
- Worked flexible hours, including weekends and holidays, to meet business needs.
Education
Associate of Arts - Cyber Security
University of Phoenix
Tempe, AZ04-2025
Skills
- Forklifting
- Stand up electric forklift skills
- Traditional sit-down forklift experience
- Knowledgeable with shipping and receiving procedures and safety
- Processing mailing documents to clients
- Handling new application requests
- Approving new applications
- Processing mail and cross-docking
- Working as a dock clerk
- Working with emails to update insurance policies
- Processing policies at a high rate
- Working remotely with an independent schedule
- Package handling
- Continuous Improvement
- Process Control
- Document Management
- Document Review
- Data Entry
- Multitasking and Organizing
- Teamwork and Collaboration
- Data entry experience
- Sorting and Packaging
- Heavy Lifting
- Critical Thinking
- Information Protection
Goals
- Finishing my associate in cyber/data analytics.
- Getting ComptTia A+ certification
References
- Issac Harris, Project Manager, 515-822-8417
- Dontreale Anderson, Des Moines Public Schools Administrator, 515-867-1952
- Victoria Parker, Community State Bank, 515-943-3231
Accomplishments
- Deans list GPA above 3.3
References
References available upon request.
Timeline
New Life Business Processor
Farm Bureau Insurance Company
04.2023 - Current
Mail Handler
United States Post Office
08.2020 - 04.2023
Processing Analyst, Processor III
Nationwide
12.2015 - 11.2021
Package Handler
United Parcel Service (UPS)
05.2010 - 04.2016
Associate of Arts - Cyber Security
University of Phoenix