Tayler Pedersen
Mesa,AZ
Summary
Claims adjuster skilled in examining intricate coverage issues, managing inventory, and improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Claims Generalist Associate
Progressive Insurance
03.2023 - Current
- Managed a caseload of diverse claims, ensuring timely and thorough investigations.
- Completed investigations for complex coverage issues, resulting in accurate assessments and fair settlements.
- Precisely determined pro rata settlements, submitted offers, and acquired release forms in advance of processing payments.
- Reviewed documents like damage photographs and police reports to comprehend the cause of the damages and to make precise liability determinations.
- Helped customers navigate the repair process and clarified all applicable coverages to the policyholders.
- Managed both incoming and outgoing calls while juggling multiple tasks to ensure effective time management.
Salvage Specialist
GEICO, Government Employees Insurance
07.2022 - 02.2023
- Acquired title documents from both clients and lienholders to finalize the salvage procedures.
- Owned a large volume of claims, processed them promptly, and disbursed payments without delay.
- Communicated with salvage providers and submitted applications for title certification to the state.
Claims Associate
State Farm Insurance
09.2017 - 04.2022
- Worked alongside team members to create plans for streamlining claims processing and enhancing customer experiences.
- Acted as a mentor for less experienced team members, offering insights on successful claims processing methods and optimal practices.
- Handled escalated customer complaints professionally, ensuring satisfactory outcomes whenever possible through effective communication skills.
- Helped customers coordinate repairs and rental services, and managed payment processing. Handled claims across all 50 states, adhering to state regulations.
- Finished and kept current with the renewal of insurance licenses.
Skills
- Claims investigation
- Insurance regulations
- Time management
- File management
- Customer service
- Attention to detail
- Organizational skills
Timeline
Claims Generalist Associate
Progressive Insurance
03.2023 - Current
Salvage Specialist
GEICO, Government Employees Insurance
07.2022 - 02.2023
Claims Associate
State Farm Insurance
09.2017 - 04.2022
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