Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Tay Tilford

Elizabethtown,KY

Summary

Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

Overview

7
7
years of professional experience

Work History

Customer Success Manager

Venminder
Elizabethtown, KY
11.2022 - Current
  • Provided customer onboarding and training to ensure successful product adoption.
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Managed customer inquiries and complaints in a professional manner.
  • Developed custom solutions for customers based on their individual business objectives.
  • Maintained up-to-date knowledge of industry trends related to customer success management.
  • Provided guidance on how customers can maximize the value they receive from products and services.

Assistant General Manager

Gap
Elizabethtown, KY
10.2018 - 11.2022
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Motivated and led team members to work together to achieve targets.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.

Lead Sales Associate

American Eagle Outfitters, Inc
Elizabethtown, KY
08.2017 - 10.2018
  • Greeted customers and provided product information.
  • Assisted with the training of new sales associates.
  • Provided customer service to ensure satisfaction.
  • Developed strategies to increase sales and promote new products.

Education

Associate of Applied Science - Business Management

Elizabethtown Community And Technical College
Elizabethtown, KY
05-2019

Skills

  • Customer Account Management
  • Strategic Planning
  • Client Relations
  • Sales management
  • Account Updates
  • Pipeline Development

Timeline

Customer Success Manager

Venminder
11.2022 - Current

Assistant General Manager

Gap
10.2018 - 11.2022

Lead Sales Associate

American Eagle Outfitters, Inc
08.2017 - 10.2018

Associate of Applied Science - Business Management

Elizabethtown Community And Technical College
Tay Tilford