Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taya Benton

Laveen,AZ

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

General Manager

Chandar Animal Services IV
03.2018 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Implemented technology upgrades which resulted in increased workflow efficiency.
  • Increased employee retention rate by creating professional development programs.

Head Coach/Program Director

Chandler Unified School District
06.2011 - 01.2024
  • Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
  • Fostered a positive team environment with clear communication and motivational techniques.
  • Maintained strong relationships with athletes, parents, and school administrators for program support and success.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Improved team performance by implementing effective training programs and strategies.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Streamlined practice sessions by designing efficient workout schedules and drills, maximizing time on task.
  • Evaluated player performance regularly through skill assessments and video analysis to provide targeted feedback on areas of improvement.
  • Prepared athletes for special competitions and tournaments.
  • Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
  • Organized fundraising events for budgetary support, allowing for increased resources and opportunities for the team.
  • Interviewed, hired, trained and oversaw coaches.
  • Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
  • Researched latest industry trends and developments to keep abreast of best practices.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.

Licensed Insurance Producer

State Farm
01.2015 - 03.2018
  • Promoted products and services using upselling and other sales strategies.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
  • Managed a diverse client portfolio, ensuring timely follow-ups and addressing any concerns or inquiries promptly.
  • Developed comprehensive knowledge of various insurance products, enabling more informed recommendations to clients based on their needs.
  • Assisted clients during claim submission processes, ensuring all required documentation was completed accurately and submitted in a timely manner.
  • Coordinated cross-selling initiatives between departments to maximize revenue from existing clients while maintaining high levels of satisfaction.
  • Boosted retention rates by providing exceptional customer service and proactively addressing potential issues before they escalated.

Education

High School Diploma -

Northern Arizona University
Flagstaff, AZ

Skills

  • Operations Management
  • Problem Resolution
  • Leadership and team building
  • Staff Management
  • Customer Relations
  • Training and Development
  • Employee Scheduling

Timeline

General Manager

Chandar Animal Services IV
03.2018 - Current

Licensed Insurance Producer

State Farm
01.2015 - 03.2018

Head Coach/Program Director

Chandler Unified School District
06.2011 - 01.2024

High School Diploma -

Northern Arizona University

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Taya Benton