Taya Falcone
Moraga,CA
Summary
Sociable Server offering 5 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Kaori
Danville
09.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Server
California Pizza Kitchen
Pleasanton
06.2021 - 11.2023
- Handled 7 tables daily
- Can take parties of 20+ people by myself
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Handled a high volume of customers regularly
- Set up payments by POS
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Hostess
California Pizza Kitchen
Pleasanton
07.2019 - 04.2020
- Answered and monitored phone calls
- Seated guests
- Accommodated and managed large parties
- Provided excellent customer service
- Assisted with bussing and arranging tables
- Trained new employees.
Education
Bachelor of Science - Developmental Psychology
Saint Mary's College of California
Moraga, CA05-2025
High School Graduation -
Dublin High School
06.2021
Skills
- Guest Engagement
- Order Management
- Safe Food Handling
- Food Running
- Order Accuracy
- Effective customer upselling
- Service prioritization
- High-volume dining
- Strong Work Ethic
- Suggestive Selling
- Dining customer service
- Performance Improvement
- Menu Memorization
- Dish preparation
- Sales expertise
- Price memorization
- Menu knowledge
- Tableside Etiquette
- Memory retention
- Point of Sale (POS) system operations
- Positive and professional
- Exceptional customer service
Certification
- Food Handler, 09/2023, 09/2026
- Responsible Beverage Service (RBS) Certified, 09/2023, 09/2026
Desired Position
Customer Service
References
References available upon request.
Timeline
Server
Kaori
09.2024
Server
California Pizza Kitchen
06.2021 - 11.2023
Hostess
California Pizza Kitchen
07.2019 - 04.2020
Bachelor of Science - Developmental Psychology
Saint Mary's College of California
High School Graduation -
Dublin High School
- Food Handler, 09/2023, 09/2026
- Responsible Beverage Service (RBS) Certified, 09/2023, 09/2026
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