Taya Godwin
Porter,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Hospitality Assistant
Memorial Hermann Hospital The Woodlands
09.2022 - Current
- Completed cleaning tasks while spending the majority of the day walking, twisting, bending, pushing and kneeling to clean each room
- Swept and mopped all hallways and stairwells
- Provided detailed and timely cleaning services while working in a fast-paced environment with multiple interactions
- Cleaned 40 rooms per shift and more if needed
- Collected trash from premises and removed to designated areas
- Managed client laundry with proper care and attention to the needs of different linens and articles of clothing
- Cleaned, sanitized and restocked bathrooms every day to keep facilities fresh.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Professional Nanny
Nanny Child Care
05.2022 - 09.2022
- Responsibilities include preparing meals, housekeeping as needed
- Creating and teaching a homeschooling curriculum
- Changing soiled clothing
- Entertaining child with fun toys and adventures outdoors
- Create schedules to include naps and keep children on a specific schedule each day.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Assisted children with homework assignments and special projects across different subjects.
- Supervised children engaged in physical activity, learning and social skills with peers.
Customer Service Representative
Marshall’s
11.2021 - 05.2022
- Responsibilities included cash handling with working the registers
- Stocking shelves and keeping up on inventory
- Managing fitting rooms and keeping up on cleanliness
- Unpacking new merchandise and organizing as instructed
- SKILLS
- Food Preparation
- Restaurant Experience
- Cooking
- Infant Care
- Busser
- Meal Preparation
- Babysitting
- Nannying
- Host/Hostess
- Childcare
- Kitchen Experience
- Cashiering
- Serving Experience
- Food Service
- Time Management
- Housekeeping
- LANGUAGES
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Executive
Speakeasy
04.2021 - 11.2021
- Responsibilities include food preparation and preparation meals as ordered
- Taking all of the necessary steps to open the diner in the morning and close the diner at night
- Serving meals to waiting customers after they have been prepared and hosting/seating incoming guests as they come in
- Cleaning and sanitizing the diner area between guests and after closing.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Associate
Celina Wine Store
03.2019 - 03.2020
- Prepare all incoming orders for customers
- Answer any incoming and outgoing calls
- Responsible for the opening and closing routine daily
- Managing the cash register and filling is as a cashier as needed
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Coldwater High School
Skills
- Cleaning and Maintenance
- Compliance Requirements
- Key Control
- Cash Control
- COVID-19 Safety Procedures
- Quality Assurance Controls
- Strong Analytical and Problem-Solving Skills
- Reading Comprehension
- Online Systems
- Administrative and Office Support
- Customer Needs Assessment
- High-Volume Environments
- Microsoft Windows
- Microsoft Word
- Customer Service
- Microsoft Outlook
- Google Docs
- Office Management
- Microsoft Office
- File Organization
- Maintenance Requirements
- Answering Phones
Timeline
Hospitality Assistant
Memorial Hermann Hospital The Woodlands
09.2022 - Current
Professional Nanny
Nanny Child Care
05.2022 - 09.2022
Customer Service Representative
Marshall’s
11.2021 - 05.2022
Customer Service Executive
Speakeasy
04.2021 - 11.2021
Customer Service Associate
Celina Wine Store
03.2019 - 03.2020
High School Diploma -
Coldwater High School
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