Summary
Overview
Work History
Education
Skills
Certification
Volunteering Experiences
Timeline
Generic
Taya Hoatson

Taya Hoatson

Holdrege,NE

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to any team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Client Service Manager

Highstreet Insurance
01.2024 - Current
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
  • Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
  • Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Coached team members on best practices for exceptional customer service, boosting overall performance levels.

Medical Assistant

Schrock Medical Clinic
03.2022 - 03.2024
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Completed clinical procedures and gathered patient data for interpretation by physician.

Patient Access Representative

CHI Good Samaritan Hospital
07.2021 - 04.2022
  • Engaged with patients to provide critical information.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Recorded patient questions, concerns, and symptoms
  • Practiced quality patient care and patient education
  • Communicated effectively with colleagues and superiors
  • Accurately verified information and updated information databases as necessary
  • Greeted customers and provided them with excellent assistance
  • Utilized effective multitasking and prioritizing skills


Assistant Manager

Famous Footwear
05.2021 - 11.2021
  • Continually served as a helpful and enthusiastic assistant with a proven track record of doing work in a timely and professional manner
  • Successfully handled visual merchandising and worked to promote company vision
  • Provided optimal assistance to the General Manager and handled a variety of tasks
  • Answered all customer queries with friendliness and expertise
  • Encouraged employees to do their best, and increased store productivity immensely.

Guest Advocate

Target
11.2019 - 05.2021
  • Maintained company policies and procedures to ensure consistency of guest experiences
  • Greeted customers and provided them with excellent assistance
  • Adhered to all safety rules and guidelines
  • Took on extra shifts based on the needs of the store
  • Settled any customer disputes in a professional and pleasant manner.

Manager

Leu Leu's Frozen Yogurt
02.2016 - 07.2018
  • Identified and maximized sales opportunities and increased customer retention rates
  • Handled food with sanitation and safety in mind
  • Placed orders for necessary goods such as food, kitchen tools, and cleaning products
  • Safely stored food items and kept inventories
  • Answered all customer queries with friendliness and expertise.

Education

Bachelor of Science - Criminal Justice

University of Nebraska Kearney
Kearney, NE
12.2023

High School Diploma -

North Platte High School
North Platte, NE
05.2019

Skills

  • Problem-Solving
  • Decision Making
  • Fast Learner
  • Leadership Skills
  • Effective Time Management
  • Ability to Work Under Pressure
  • Communication
  • Team player
  • Communication Skills
  • Customer Service

Certification

  • First Aid/CPR Certified
  • Licensed in Property & Casualty insurance
  • Prior Medication Aid license

Volunteering Experiences

  • Nebraska AIDS project (2022)
  • Cross Roads Mission Avenue (2022)
  • Cross Roads Mission Avenue Thrift (2022)

Timeline

Client Service Manager

Highstreet Insurance
01.2024 - Current

Medical Assistant

Schrock Medical Clinic
03.2022 - 03.2024

Patient Access Representative

CHI Good Samaritan Hospital
07.2021 - 04.2022

Assistant Manager

Famous Footwear
05.2021 - 11.2021

Guest Advocate

Target
11.2019 - 05.2021

Manager

Leu Leu's Frozen Yogurt
02.2016 - 07.2018

Bachelor of Science - Criminal Justice

University of Nebraska Kearney

High School Diploma -

North Platte High School

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Taya Hoatson