Taya Jones
Houston,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Retail Merchandising Associate
Sas Retail Merchandising
Houston, TX
11.2021 - 02.2022
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked closely with managers, suppliers, and buyers to stock retail locations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
La Madeleine
Pearland, TX
01.2021 - 11.2021
- Helped customers complete purchases, locate items and join reward programs.
- Maintained cash drawer of $300 or more per shift.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Server
Fish City Grill
Pearland, TX
06.2020 - 03.2021
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant/Receptionist Clerk
Tucker Financial LLC
Houston, TX
01.2020 - 05.2020
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Associate
Travel Traders LLC
Houston , TX
01.2019 - 02.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
High School Diploma -
Dawson High School
Pearland, TxAssociate of Business -
San Jacinto College
Houston, TxNo Degree -
Texas Southern University
Houston, TXSkills
- Merchandise Retrieval and Distribution
- Safety Procedures
- Productivity and Time Management
- Strong Attention to Detail
- Microsoft Office
- Customer Relationships
- Customer Service
- Reliable and Responsible
Timeline
Retail Merchandising Associate
Sas Retail Merchandising
11.2021 - 02.2022
Cashier
La Madeleine
01.2021 - 11.2021
Server
Fish City Grill
06.2020 - 03.2021
Assistant/Receptionist Clerk
Tucker Financial LLC
01.2020 - 05.2020
Sales Associate
Travel Traders LLC
01.2019 - 02.2020
High School Diploma -
Dawson High School
Associate of Business -
San Jacinto College
No Degree -
Texas Southern University
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