Taya Neal
Elyria,Ohio
Summary
As an employee, my primary objective is to support business operations by staying organized, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance. Compassionate and reliable Direct Support Professional with experience in assisting individuals with disabilities to lead fulfilling lives. Strong skills in promoting client dignity, independence, and positive interactions within the community. Have made significant contributions in previous roles by implementing personalized care plans that improved overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and patience needed for this challenging role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
ACC Home Health Care
01.2022 - 09.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Tracked and reported clients' progress based on observations and conversations.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Used approved crisis intervention techniques in emergency situations.
- Monitored client's well-being, safety and comfort under physician direction.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Direct Support Professional
ResCare
01.2024 - 07.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Tracked and reported clients' progress based on observations and conversations.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained detailed records of services performed on clients.
Direct Support Professional
Our lady of the wayside
01.2020 - 01.2021
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Tracked and reported clients' progress based on observations and conversations.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted clients with maintaining good personal hygiene.
Sales Associate
Kohls
01.2020 - 01.2021
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
Crew Member
Burger King
01.2019 - 01.2020
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Upheld high standards of productivity and quality in operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Crew Member
Wendys
01.2018 - 01.2019
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Processed payments on cash register and counted back bills and change to patrons.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Education
Associates of Art -
Lorain Community College
Elyria, Ohio12-2031
HS Diploma -
Brookside Highschool
Elyria, OhioSkills
- Marketing
- Project Management
- Budget Planning
- Communication
- Problem-solving
- Direct Patient Care
- Progress Documentation
- Behavioral Management
- Patient Management
- Disability Awareness
- First aid and safety
- Client documentation
- Nutrition
- Medication Administration
- Goal Setting
- Patient Education
- Knowledge of state regulations
- Recreational Activities
- First-aid and CPR
- Patient Assessments
- Client Support
- Data Entry
- Paperwork Processing
- Computer Proficiency
- Multi-Task Management
- Adaptive team player
- Documentation
- Typing proficiency
- Researching
- Credit card payment processing
- Microsoft Outlook
- Problem-solving abilities
- Critical Thinking
- Conflict Mediation
- Reading Comprehension
- 10-Key
- Professional telephone demeanor
- Microsoft Office Suite
- Medical terminology knowledge
Additionalinformation
In my free time, I love being in nature and studying., Implemented new procedures and technologies that improved efficiency and streamlined operations., Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Roles And Responsibilities
- Cleaning
- Stocking
- POS Cashier
- Overseeing daily operations
- Managing clients
- Ensuring compliance with food regulations
- Providing exceptional customer service
References
Available upon request.
Certification
- American Red Cross Adult First Aid/CPR
- SERVSafe
Timeline
Direct Support Professional
ResCare
01.2024 - 07.2024
Direct Support Professional
ACC Home Health Care
01.2022 - 09.2024
Direct Support Professional
Our lady of the wayside
01.2020 - 01.2021
Sales Associate
Kohls
01.2020 - 01.2021
Crew Member
Burger King
01.2019 - 01.2020
Crew Member
Wendys
01.2018 - 01.2019
- American Red Cross Adult First Aid/CPR
- SERVSafe
Associates of Art -
Lorain Community College
HS Diploma -
Brookside Highschool
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