Taya Scott

• Greeted patients upon arrival and ensured they had the necessary paperwork completed.
• Assisted with patient registration, insurance verification, and appointment scheduling.
• Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.

• Provided direct patient care and assistance to healthcare team members.
• Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
• Administered prescribed medications under the supervision of a Registered Nurse.

Appointment scheduling

• Greeted patients upon arrival and provided them with necessary paperwork.

Evaluate physician schedules to organize appointments

Change/cancel appointments

Receive incoming calls/place outgoing calls

Confirm patient appointments

• Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
• Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
• Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
• Educated patients about their benefits eligibility, helping them make informed decisions regarding their healthcare services.
• Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
• Streamlined billing processes for increased efficiency and accuracy in payment collections.
• Developed strong relationships with insurance providers, fostering effective communication to facilitate prompt payment processing.
• Improved patient satisfaction by providing timely and accurate financial information.