Taya Sharpe

Interacts with different teams in the coordination/implementation of the new and renewing accounts and interdepartmental partners to effectively communicate benefit plan information.

Works with teams as well as business partners in resolving daily service issues.

Assists and/or performs account installation, annual rate implementation and cancellation for large accounts.

Performs routine maintenance, report preparation and issue resolution with efficient book of business management through timely and proper utilization internal tools.

Provides information to eligibility, customer service and sales support teams.

• Utilized insurance verification tools to confirm patient eligibility and coverage, reducing claim rejections.
• Operated scheduling software to coordinate patient appointments, optimizing clinic workflow and minimizing wait times.
• Resolved patient inquiries regarding insurance and billing, providing clear and concise information.
• Handled confidential patient information with discretion, adhering to privacy regulations and policies.