Employee relations
Food safety compliance
Staff training and development
Budgeting and financial management
Health and safety regulations
Sales and upselling
Taya Wulff
Cafe Manager
Westport
Summary
Dynamic professional with extensive experience in foodservice and staff management, notably at Partners Village Store & Cafe. Proven track record in enhancing customer satisfaction and training teams to exceed expectations. Skilled in food safety compliance and effective budgeting, fostering a safe and profitable environment while building lasting customer relationships.
Overview
7
7
years of professional experience
Work History
Assistant Cafe Manager
Partners Village Store & Cafe
08.2020 - Current
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Collaborated with the Cafe Manager to develop marketing strategies that increased foot traffic and overall revenue.
- Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
- Maintained a clean and organized workspace, promoting a safe and inviting atmosphere for customers and staff alike.
- Resolved customer complaints professionally, ensuring repeat business and upholding the cafe''s reputation.
- Ensured adequate staffing during peak hours by adjusting schedules accordingly based on anticipated demand trends or special events taking place nearby our location.
- Handled cash transactions accurately, maintaining proper accounting records for financial stability.
- Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Server
Westport Sea Farms
06.2019 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Managed inventory of dining supplies to prevent shortages during service.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Front Desk Receptionist
Salt Cycle Studio
10.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected payments for single class or multi class purchases.
- Maintained organized and clean front office area as well as the spin room to create professional and welcoming environment for visitors and instructors.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
Stylist Sales Associate
Alexandria's Boutique
01.2018 - 06.2019
- Facilitated positive shopping environment by ensuring store was clean, organized, and well-stocked.
- Collaborated with team members to create visually appealing merchandise displays, resulting in increased store traffic and sales.
- Demonstrated expert knowledge of various fabrics, garment construction techniques, and proper care instructions when assisting clients with purchases.
- Contributed to overall store success by participating in marketing initiatives, such as special sales events and promotions.
- Provided detailed product knowledge to customers, facilitating informed purchasing decisions.
- Improved customer satisfaction by quickly identifying and meeting their styling needs.
- Built long-lasting customer relationships through attentive service and consistent followups.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Assisted in planning and execution of in-store events, attracting larger customer base.
- Processed transactions accurately at the point-of-sale system while maintaining professionalism with cash handling procedures.
- Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Fostered inclusive environment to make customers feel welcomed.
- Embraced fashion and understood market trends to articulate in client interactions.
- Tailored outfit combinations for clients, leading to increased sales and customer loyalty.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Enhanced client wardrobe and confidence by offering personalized styling advice based on current fashion trends.
- Organized and maintained visually appealing sales floor to uplift shopping experience.
- Managed customer complaints and feedback, resulting in improved service standards.
- Assisted clients in selecting outfits for special events, ensuring they looked and felt their best.
- Resolved customer issues promptly, turning potential negative experiences into positive ones that fostered repeat business.
- Increased repeat business by establishing strong relationships with clients through exceptional service and follow-up.
- Managed appointment bookings for personal styling sessions, ensuring clients had dedicated time for personalized attention and wardrobe consultations.
- Participated in staff training sessions to continuously improve product knowledge and deliver outstanding customer service experiences.
Education
Digital Marketing
Bristol Community College
Fall River, United States05-2026
Image & Fashion Consulting
Fashion Institute of Technology
New York, NY05-2023
High School Diploma -
Westport High School
Westport, United States 05.2001 -
Skills
Accomplishments
- Supervised team of 5 staff members.
Timeline
Assistant Cafe Manager
Partners Village Store & Cafe
08.2020 - Current
Front Desk Receptionist
Salt Cycle Studio
10.2019 - 03.2020
Server
Westport Sea Farms
06.2019 - 08.2021
Stylist Sales Associate
Alexandria's Boutique
01.2018 - 06.2019
High School Diploma -
Westport High School
05.2001 -
Digital Marketing
Bristol Community College
Image & Fashion Consulting
Fashion Institute of Technology
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