Taya Yelton

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Informed customers on ski helmet and goggle products, promoting safety features and benefits.
• Brand ambassador through use of in-store product advertisement with sponsored brands.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Helped customers locate products and checked store system for merchandise at other sites.
• Followed appropriate opening and closing procedures, including counting cash register, emailing head manager, and setting security alarm.

• Handled maintenance and repair to keep equipment in good condition and maintain renter satisfaction.
• Accommodated last minute requests to address needs of guests, achieving top guest satisfaction
• Reviewed rental agreements to lay out terms and conditions of rental and protect owner and renter rights.
• Tuned each ski when returned by customers to ensure top safety requirements were being met.
• Fitted ski boots to an array of customers and assisted in finding the perfect skis to fit their wants, needs, and appropriate skill level.

Belize, Costa Rica, and Panama (Spring Gap)

Vietnam, Cambodia, and Thailand (Fall Gap)

• Implemented educational curriculum by following ARCC's six global themes in order to broaden the knowledge and growth of each student on program.
• Strategically planned and organized program specific activities to foster team building and leadership development.
• Documented programs with photos and videos, uploading online blog every 3-5 days.
• Prioritized the mental and physical well-being of each individual student with organized check-ins.
• Sustained group budget and logistics during a 2 week and 70 day period for groups of up to 19 students.
• Maintained communication with ARCC office regarding student needs, program logistics, and overall performance of semester.

• Updated monthly content calendar using Hootsuite for various social media platforms.
• Utilized Adobe Lightroom to edit course photos and upload on website within 1-2 week timeframe.
• Collaborated with Outward Bound USA on upcoming national campaigns, executing media posts in a timely manner.
• Tracked social media campaigns through analytics to evaluate effective marketing strategies.
• Assisted HIOBS in transferring to Mailchimp as an emailing campaign system by organizing and updating our emailing lists.

• Supervised and guided students in understanding leadership theory and applying it in diverse ways at specific sites such as a nursing home, elementary school, and rehabilitation center.
• Visited each site during student facilitation days to ensure proper utilization and ethically implemented techniques were being used.
• Collaborated with department head to create dynamic, ongoing curriculum development.
• Managed department Instagram and Facebook to provide positive publication of the department and boost enrollment.
• Organized, prepared, and revised course material and applied technological options for online and course-related software during COVID-19.