Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
GeneralManager
Tayaba Malik

Tayaba Malik

Norfolk,VA

Summary

Dynamic leader with a proven track record at ETHAD INC, adept in operations management and fostering team unity. Excelled in implementing cost-saving strategies and enhancing operational efficiency, achieving high employee satisfaction. Skilled in leadership and time management, consistently exceeding performance goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Manager

ETHAD INC
06.2012 - 10.2024

Taking care of the store, delivery, cooler, customer, employee, deposit, payroll.

  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Reported issues to higher management with great detail.

PCA

Personal Touch Home Health
01.2008 - 11.2011
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Improved patient comfort by providing compassionate and attentive care.
  • Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Supported needs of Number+ residents under long-term care.

HHA

Personal Touch Home Health Care
01.2008 - 07.2011
  • Trained new HHA staff members on best practices for patient care delivery and documentation procedures.
  • Educated patients and family members on proper nutrition, exercise routines, and self-care techniques to promote overall wellness.
  • Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
  • Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.

Education

PCA And HHA -

Long Wood High School
Middle Island, NY

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management

Certification

  • Certified Manager (CM) - Institute of Certified Professional Managers.
  • Area of certification
  • State Driver's License

Languages

Punjabi, Urdu, Hindi
Full Professional

Timeline

General Manager

ETHAD INC
06.2012 - 10.2024

PCA

Personal Touch Home Health
01.2008 - 11.2011

HHA

Personal Touch Home Health Care
01.2008 - 07.2011

PCA And HHA -

Long Wood High School
Tayaba Malik