Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tayah Lamey

Lewisburg,PA

Summary

I am a team member with 2+ years experience in customer service, advertising, and sales for multiple companies. I was on the honor roll in high school, and excelled in English language arts and anatomy and physiology. I am wanting to transition into a new role that will align with my goals while contributing to the organization.

Overview

3
3
years of professional experience

Work History

Patient Access Representative

Geisinger Medical Center
Danville, PA
11.2023 - Current
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Scanned documents into electronic medical records system.
  • Created new patient accounts in EMR system as needed.
  • Assisted with preparing daily cash reports for accounting department.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Provided assistance to internal departments when needed.
  • Actively participated in team meetings and training sessions.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Explained policies, procedures and services to patients.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Verified patients' insurance and payment methods during admissions or check-in processes.

Crew Team Member

McDonald’s
Lewisburg, PA
09.2022 - 10.2023
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
  • Assisted any customer or coworker in any spare time that was given.
  • Followed orders of senior leadership with exacting accuracy in moment and without question.
  • Have worked the position of a manager when needed.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Stocked shelves and cases with new or transferred items.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assisted with preparing daily cash reports for accounting department.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Provided assistance to internal departments when needed.
  • Answered phones promptly in a professional manner.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Assembled registration paperwork and placed identification bands on patient.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Explained policies, procedures and services to patients.

Crew Trainer

Wendy’s
Lewisburg, PA
07.2021 - 08.2022
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Supervised, evaluated or referred instructors to skill development classes.

Education

High School Diploma -

Mifflinburg Area Senior High School
Mifflinburg, PA
06.2022

Skills

  • Clear Communication
  • Valid Driver's License
  • Drive-Thru Operations
  • Cleaning and Sanitizing
  • Taking Orders
  • Customer Service
  • Team work
  • Committed
  • Organized
  • Time management
  • Emotional intelligence

Timeline

Patient Access Representative

Geisinger Medical Center
11.2023 - Current

Crew Team Member

McDonald’s
09.2022 - 10.2023

Crew Trainer

Wendy’s
07.2021 - 08.2022

High School Diploma -

Mifflinburg Area Senior High School
Tayah Lamey