Tayajia Molette
Slidell,LA
Summary
Collaborative candidate with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Willingness to take on added responsibilities to meet team goals. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Virtual Account Specialist II
Uber Technologies Inc.
09.2022 - 10.2024
- Provide high-quality front-facing customer support
- Ensure issues are resolved using procedures or are escalated promptly
- Facilitate driver sign-ups and communicate the value proposition of driving with Uber, which may include proactive outreach
- Engage and support Drivers and Earners already on the platform to enable them to achieve greater success
- Partner with management on improving/building support processes
- Assist with local events and promotions
- Troubleshoot and problem-solve through straight technical issues
- Communicate effectively with various stakeholders when needed
- Present to groups of drivers & earners
- Act as an SME and, provide feedback on processes, policies, and help with edge cases, including in real-time, while monitoring floor
- Resolve complex cases and escalations on the floor
- Provide basic support projects that have an impact on greenlight KPls and Expert engagement
Greenlight Expert Onboarding Specialist
Uber Technologies Inc.
08.2018 - 09.2022
- Review and adhere to new Uber policies, procedures, and programs that affect app users.
- Provide customer support to drivers and delivery people
- Leveraged technology platforms to streamline administrative tasks associated with the onboarding process, enhancing overall efficiency and user experience for both HR professionals and new hires alike.
- Sale application usage to drivers, riders, and delivery drivers
- Execute proactive problem-solving skills while thriving in fast-moving environments
- Put together employee files and collected required digital or physical information to meet requirements.
Mental Health Case Manager
Gwangi’s Counseling Research Training and Social Services
12.2016 - 01.2018
- Streamline office procedures, develop workflow processes, and ensure compliance with company standards.
- Compile, analyze, and present data and reports to support decision making and improve operational efficiency.
- Maintain confidentiality of sensitive information and handle correspondences and internal communication.
- Coordinated care transitions between different levels of care, ensuring seamless continuity of services for clients during critical periods in their recovery journey.
- Assign and monitor clerical, administrative, and secretarial responsibilities and tasks among office staff
- CPI Training and crisis event management
- Implement procedural and policy changes to improve operational efficiency
- Assisted clients in crisis situations by providing immediate support and coordinating necessary services.
Education
Bachelor of Arts - Psychology
Dillard University
New Orleans, LA05.2017
High School Diploma -
Lake Area New Tech Early College
New Orleans, LA05.2013
Skills
- Research skills
- Investigation skills
- Problem-solving skills
- Customer relationship management (CRM)
- Documentation and reporting
- Conflict resolution
- Customer relationship development
- Performance evaluations
- Microsoft office proficiency
- Issue investigations
- Solution selling
- Sales strategy
- Account management
- Key performance indicators (KPI)
Timeline
Virtual Account Specialist II
Uber Technologies Inc.
09.2022 - 10.2024
Greenlight Expert Onboarding Specialist
Uber Technologies Inc.
08.2018 - 09.2022
Mental Health Case Manager
Gwangi’s Counseling Research Training and Social Services
12.2016 - 01.2018
Bachelor of Arts - Psychology
Dillard University
High School Diploma -
Lake Area New Tech Early College
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