Tayana Davis
Clearwater,FL
Summary
Motivated young woman that possesses hands-on professional experience in Customer Service with a proven history serving customers in a fast-paced environment. Hardworking Customer Service Representative with 4 years of experience working with high end merchandise and restaurant waitressing. Trained in project and time management with extensive knowledge of costumer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Children’s Medical Center
10.2023 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Processed patient information using electronic health record systems to ensure accuracy and compliance.
- Communicated effectively with patients regarding insurance verification and payment options.
- Coordinated communication between medical staff and patients, enhancing overall service delivery.
- Assisted in maintaining a clean, organized reception area to promote a welcoming environment.
- Supported front desk operations by training new staff on office protocols and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Optimized appointment scheduling to maximize doctor availability.
Amazon Delivery Driver
Optimal Logistics
06.2021 - 03.2022
- Operated delivery vehicle while adhering to safety regulations and traffic laws.
- Managed timely delivery of goods, ensuring customer satisfaction through effective communication.
- Maintained accurate records of deliveries, including routes taken and items delivered.
- Coordinated with dispatch to optimize delivery routes for efficiency and reduced travel time.
- Developed strong relationships with clients, fostering trust and repeat business opportunities.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Cashier
Ross Dress For Less
10.2020 - 08.2021
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Increased sales by offering advice on purchases and promoting additional products.
Packer
Amazon
04.2020 - 02.2021
- Kept records accurate and current by documenting all movements in company system.
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
- Reviewed orders by inspecting labeling, packaging and contents.
Cashier
Walmart
11.2017 - 01.2020
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Server
Bob Evans Farms
05.2017 - 09.2017
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
High School Diploma -
Dunedin High School
Dunedin, FL05.2018
Skills
- Customer service
- Organization
- Teamwork
- Data entry background
- MS Office
- Safety awareness
- Communications
- Ability to catch errors
- Adaptability
Timeline
Medical Receptionist
Children’s Medical Center
10.2023 - Current
Amazon Delivery Driver
Optimal Logistics
06.2021 - 03.2022
Cashier
Ross Dress For Less
10.2020 - 08.2021
Packer
Amazon
04.2020 - 02.2021
Cashier
Walmart
11.2017 - 01.2020
Server
Bob Evans Farms
05.2017 - 09.2017
High School Diploma -
Dunedin High School
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