Hi, I’m
Tayane Mitchell
Las Vegas,NV
Overview
12
years of professional experience
Work History
Bank of America
Relationship Banker
07.2023 - 03.2025
Job overview
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Childtime Learning Centers
Teacher
10.2021 - 06.2023
HURB
Social Media Supervisor
02.2014 - 05.2023
Job overview
- Streamlined internal communication processes by creating a centralized content calendar for all departments to access easily.
- Championed innovative tactics such as live streaming events or influencer takeovers on specific platforms, resulting in increased visibility for the brand online community interactions.
- Spearheaded successful crisis management efforts during negative publicity events, mitigating potential damage to the brand reputation.
- Boosted brand awareness by curating and sharing relevant content across social media channels.
- Implemented a comprehensive social listening strategy to monitor industry trends, competitors'' activities, and customer sentiment.
- Trained junior team members on best practices for social media management, improving overall team efficiency.
- Analyzed social media performance data to identify trends, making informed decisions on campaign strategies.
- Enhanced organic search rankings by optimizing SEO keywords within social media posts and user-generated content submissions.
- Reduced response times for customer inquiries by implementing an efficient monitoring system across all digital channels.
DRB Air
Social Media Analyst
03.2013 - 08.2018
Job overview
- Created compelling copy for captions that engaged audiences while maintaining a consistent brand voice.
- Analyzed social media performance, identifying trends and areas of improvement to drive future success.
- Collaborated with marketing to set social KPIs and define connections to broader business context by measuring ROI and informing business strategies.
- Submitted standardized reports to marketing manager and stakeholders.
Education
UNICARIOCARio de Janeiro, RJ
Bachelor's degree from Advertising
12.2019
Skills
- Platform Proficiency: Instagram, Facebook, Twitter, LinkedIn, TikTok, Pinterest, YouTube
- Content Creation: Designing visuals (using Canvas, Adobe Photoshop, or Illustrator), writing compelling captions, and creating video content
- Social Media Strategy: Planning campaigns, setting goals, and aligning social efforts with business objectives
- Community Management: Engaging with audiences, responding to comments/messages, and building brand loyalty
- Portuguese fluent
- English fluent
- Espanish fluent
Timeline
Relationship Banker
Bank of America
07.2023 - 03.2025
Teacher
Childtime Learning Centers
10.2021 - 06.2023
Social Media Supervisor
HURB
02.2014 - 05.2023
Social Media Analyst
DRB Air
03.2013 - 08.2018
UNICARIOCA
Bachelor's degree from Advertising
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