Tayanna Forte'
Hampton,VA
Summary
Dedicated Customer Service Representative with proven skills in conflict resolution and client relations. Committed to enhancing customer satisfaction through active listening and effective communication.
Results-driven professional with experience in team development and conflict resolution. Known for fostering a culture of excellence and enhancing customer experiences through effective problem-solving and critical thinking.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in leadership development role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
GEICO, Government Employees Insurance
02.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in understanding policy options and claims processes, enhancing overall satisfaction.
- Educated customers on coverage options, ensuring informed decision making regarding insurance needs.
- Maintained accurate records of customer interactions and transactions for quality assurance purposes.
- Adapted quickly to new tools and procedures, increasing efficiency in handling customer issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Head Service Cashier
Lowes Home Improvement Stores
11.2023 - 01.2024
- Managed cash handling processes to ensure accuracy and efficiency in daily transactions.
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Resolved customer inquiries and complaints to enhance overall satisfaction.
- Collaborated with management to implement promotional activities at the register.
- Provided constructive feedback on individual performance to enhance overall team efficiency and productivity.
- Conducted regular audits of cashier procedures, identifying opportunities for improvement and increased accuracy.
- Handled large volumes of cash securely, minimizing risks associated with theft or mismanagement.
- Updated knowledge of company policies regularly, ensuring consistent compliance among all cashiers under my supervision.
- Implemented loss prevention measures through vigilant monitoring of transactions and suspicious activity.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Front Office Manager
Hampton Inn By Hilton
09.2022 - 11.2023
- Trained and mentored front desk staff on customer service standards and hotel policies.
- Implemented efficient scheduling systems to optimize staff coverage during peak hours.
- Resolved guest complaints promptly, leading to improved satisfaction ratings and positive reviews.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Warwick Highschool
Newport News, VA06-2018
No Degree - Auto Body Collision Repair
Butler Farms Vocational Center
Hampton Virginia05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Client relations
Accomplishments
Once a Week Gathered data regarding teams survey results and wrote encouraging messages to motivate those under 80 percent while providing kudos to those at 80 and above. Now when done consistently results show that it helped boost moral witch in turn helped finish out the last month in 1st quarter with a 83.33%and a overall 74.6%
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
02.2024 - Current
Head Service Cashier
Lowes Home Improvement Stores
11.2023 - 01.2024
Front Office Manager
Hampton Inn By Hilton
09.2022 - 11.2023
High School Diploma -
Warwick Highschool
No Degree - Auto Body Collision Repair
Butler Farms Vocational Center