Tayanna Jamison
Gastonia,NC
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease. Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
10
10
years of professional experience
Work History
Delivery Courier
Amazon
08.2022 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
Daycare Teacher's Assistant
Childcare Network
01.2024 - 04.2024
- Set up playroom and childcare areas for safety and cleanliness.
- Established safe play environment for children.
- Encouraged child involvement in classroom experiences and group interaction.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Consistently enforced disciplinary limits for structured environment conducive to learning.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Collaborated with instructors to develop engaging lesson plans.
School Bus Driver
Gaston County Schools
08.2023 - 03.2024
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Worked closely with school administration and transportation to maintain smooth operations.
- Maintained accurate and up-to-date route and time logs.
- Recorded bus route and made notes for substitute drivers.
Substitute Teacher, K-12
Gaston County Schools
09.2023 - 01.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
- Monitored student progress and provided feedback to students, parents and school administrators.
Delivery Driver
Fed Ex Ground
05.2023 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
- Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Checked packages and merchandise for damage and notified vendors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50+ pounds.
Daycare Teacher
Family Own Business ( Mae's Care )
01.2014 - 01.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Kept children between ages of 6mos-School age safe and secure with vigilant oversight.
- Designed monthly activity schedules to balance play, rest and learning time.
Customer Service Representative
iQor
01.2019 - 01.2020
- Answered high inbound calls resolving issues, and ensuring customer needs were met in a timely manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
Patient Service Representative Team Lead
Talent Bridge/ Lash Group
01.2018 - 01.2019
- Answered high inbound calls and ensured timely and effective information provision to callers/patients regarding medication and application status.
- Promoted a positive work environment through effective team collaboration and open communication channels.
- Maintained accurate and up-to-date records of patient demographics, insurance information, and medical histories by consistently verifying data during each visit or interaction.
- Ensured compliance with HIPAA regulations and confidentiality guidelines throughout all aspects of patient care coordination activities.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Cashier Team Assocaite
CATO, Inc.
01.2016 - 01.2018
- Provided quality customer service to in-store consumers, and inbound/outbound customers
- Oversaw and managed shipping and handling for consumer orders
- Acted as a customer service liaison for internal and external consumers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Human Resources Recruiting Specialist
Walmart Home Office
01.2016 - 01.2018
- Provides day-to-day performance management guidance to managers/supervisors, helps execute/resolve employee relation issues and facilitates corrective action communications
- Utilizes Workday to provide, track and maintain data and optimize applicant tracking processes as well as associate worker history and compensations.
- Increased retention rates by conducting thorough candidate assessments and interviews, ensuring cultural fit within the organization.
- Facilitated interview panels and debrief sessions for comprehensive candidate evaluations, resulting in well-informed hiring decisions.
- Coordinated with HR generalists to ensure seamless integration of new hires into the organization''s benefits and payroll systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
Education
Diploma achieved -
Hawthorne High School
Skills
- Data Entry
- Customer Service
- Conflict Resolution
- Communication , Friendly, Positive Attitude
- Adaptability
- Time Management
- Punctuality
- GPS Technology
- Load organization
- Vehicle Maintenance
- Working Independently
- Critical Thinking
References
- Tayanna Jamison, Customer Service Professional , Daycare/Teacher Assistant
- Sabrina Bittle, Counselor, 704-390-4416
- Shanel Jones ( 980-451-9523)
CDLS ( Class B)
Class B: Required to operate any single vehicle that is exempt from CDL requirements with a GVWR of 26,001 pounds or more and any such vehicle towing a vehicle with a GVWR not in excess of 10,000 lbs. Class C: Required to operate any noncommercial single vehicle with a GVWR of less than 26,001 lbs.; and a vehicle towing a vehicle which has a combined GVWR of less than 26,001 lbs. operated by a driver 18 years old or older. Most drivers need only a regular class C license to operate personal automobiles and small trucks.
Timeline
Daycare Teacher's Assistant
Childcare Network
01.2024 - 04.2024
Substitute Teacher, K-12
Gaston County Schools
09.2023 - 01.2024
School Bus Driver
Gaston County Schools
08.2023 - 03.2024
Delivery Driver
Fed Ex Ground
05.2023 - 08.2023
Delivery Courier
Amazon
08.2022 - Current
Customer Service Representative
iQor
01.2019 - 01.2020
Patient Service Representative Team Lead
Talent Bridge/ Lash Group
01.2018 - 01.2019
Cashier Team Assocaite
CATO, Inc.
01.2016 - 01.2018
Human Resources Recruiting Specialist
Walmart Home Office
01.2016 - 01.2018
Daycare Teacher
Family Own Business ( Mae's Care )
01.2014 - 01.2021
Diploma achieved -
Hawthorne High School
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