Tayari Carswell
Summary
With a proven track record at Willis Towers Watson, I excel in conflict resolution and multitasking, significantly enhancing customer satisfaction and loyalty. My expertise in problem-solving and assertiveness has led to streamlined processes and reduced resolution times, showcasing my ability to lead and improve operational efficiency.
Knowledgeable customer service with solid history in resolving complex customer issues efficiently and with high satisfaction rates. Proven track record in identifying root causes and implementing effective solutions. Demonstrated ability in conflict resolution and effective communication.
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
McDonald's Restaurant
05.2022 - 01.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
ACSR Lvl 1
Willis Towers Watson
01.2023 - 03.2024
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Managed time efficiently during busy shifts by multitasking effectively without compromising quality of care.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Senior Resolution Coordinator Contact Center
Walmart
05.2024 - Current
- Served as a subject matter expert in dispute resolution, providing guidance and training to new hires on best practices.
- Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
- Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
- Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
Education
No Degree - Criminal Justice
Albany State University
Albany, GA08-2027
Skills
- Assertiveness
- Conflict resolution skills
- Legal expertise
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Situational Awareness
Timeline
Senior Resolution Coordinator Contact Center
Walmart
05.2024 - Current
ACSR Lvl 1
Willis Towers Watson
01.2023 - 03.2024
Customer Service Cashier
McDonald's Restaurant
05.2022 - 01.2023
No Degree - Criminal Justice
Albany State University
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