Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tayauzhane Gentry

Tayauzhane Gentry

Hermitage,TN

Summary

Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

Harte Hanks/ FEMA
11.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call queues, ensuring timely responses and customer satisfaction.
  • Collaborated with cross-functional teams to streamline processes and enhance service delivery.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Investigated and resolved customer inquiries and complaints quickly.

Service Provider

Nashas Salon
06.2024 - 09.2024
  • Helped clients with services, ensuring high levels of satisfaction and loyalty.
  • Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
  • Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.

DSP

Golden Life Inc
03.2024 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

In-Home Care Provider

Self Employed Services
01.2023 - 02.2024
  • Maintain safe play environment.
  • Observe and monitor children's play activities.
  • Effective communication with children's parents/guardians about daily activities, behaviors and related issues.
  • Strong support of children's emotional and social development, encouraging understanding of others and fostering positive self-concepts.


Delivery Driver

Amazon
07.2022 - 09.2023
  • Delivered various items to include food, medical supplies, or newspapers in rapid time.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Informs customers of new products, services and price changes.
  • Record sales or delivery information on daily sales or delivery records.
  • Listen and solve customer complaints regarding products or services.
  • Record and document transactions on customer receipts.

Cashier/Server

Vanderbilt University
10.2022 - 12.2022
  • Receive payment by cash, check, credit cards, vouchers or automatic debits.
  • Answer customers questions and provides information on products, services, policies and procedures.
  • Assist customers locating products.
  • Greet customers entering establishment.
  • Brief customers on technical products or service information.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Issued receipts, refunds, credits accurately & promptly.

Bridge Engineer

United States Army
02.2020 - 07.2022
  • Effective team member by operating bride trucks and light tactical vehicles.
  • Prepared a bridge site, launched and retrieved equipment in record times.
  • Assembled, managed and thoroughly maintained military equipment worth millions.
  • Prepared, inspected equipment and inventory before, during and after operations.
  • Clearly directed movement of vessels in lots or bridge areas, using signals, telecommunication equipment or loudspeakers.

Bridge Engineer

United States Army
02.2019 - 02.2020
  • Assisted technicians in maintenance and repair of equipment.
  • Completed service reports and warranty forms correctly.
  • Managed inventory, upkeep, and bay cleanliness.
  • Prioritized duties accordingly and consistently communicated with the maintenance team and supervisor.
  • Strategically delegated tasks to team members to ensure effective completion.

Sales Associate

Walmart
08.2018 - 10.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

High School Diploma -

Halls High School

License - Aesthetician

Georgia Career Institute
03.2023

Skills

  • CUSTOMER SERVICE
  • ASSEMBLY
  • FLEXIBILITY
  • TIME MANAGEMENT
  • COMMUNICATION
  • STRONG WORK ETHIC
  • ORGANIZATION
  • MICROSOFT OFFICE (WORD, EXCEL)
  • COMPUTER LITERATE
  • TEAM PLAYER
  • Data entry
  • Call center experience
  • LEADERSHIP
  • CRITICAL THINKER
  • PROBLEM SOLVER

Timeline

Customer Care Representative

Harte Hanks/ FEMA
11.2024 - Current

Service Provider

Nashas Salon
06.2024 - 09.2024

DSP

Golden Life Inc
03.2024 - 05.2024

In-Home Care Provider

Self Employed Services
01.2023 - 02.2024

Cashier/Server

Vanderbilt University
10.2022 - 12.2022

Delivery Driver

Amazon
07.2022 - 09.2023

Bridge Engineer

United States Army
02.2020 - 07.2022

Bridge Engineer

United States Army
02.2019 - 02.2020

Sales Associate

Walmart
08.2018 - 10.2018

High School Diploma -

Halls High School

License - Aesthetician

Georgia Career Institute

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