Overview
Work History
Education
Skills
Languages
Timeline
Generic

Taycha Rivera

Tampa,FL

Overview

4
4
years of professional experience

Work History

Call Agent

Air Canada
10.2023 - 05.2024
  • Kept records of calls placed and charges incurred.
  • Monitored call volume, call length and other related metrics and consistently met objectives.
  • Connected callers with appropriate professional, department, or business.
  • Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
  • Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Barista

Seminole Hard Rock Tampa
06.2023 - 03.2024
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Barista

Starbucks
09.2021 - 08.2022
  • Crafted drinks per customers orders
  • Promoted popular drinks and food items
  • Uphold store policy
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Sales Associate

Marshalls
10.2020 - 02.2021
  • Greeted and assisted customers in looking for products
  • Organized shelves neatly
  • Handled transactions of customers purchasing items
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

Thomas Jefferson High School
Tampa, FL
06.2020

Skills

  • Highly organized
  • Able to maintain composure in stressful situations
  • Eager to learn new skills
  • Quality control
  • Resolving issues
  • Quality assurance
  • Interpersonal skills
  • Problem-solving skills
  • Front desk management
  • Written communication
  • Adaptability

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Call Agent

Air Canada
10.2023 - 05.2024

Barista

Seminole Hard Rock Tampa
06.2023 - 03.2024

Barista

Starbucks
09.2021 - 08.2022

Sales Associate

Marshalls
10.2020 - 02.2021

High School Diploma -

Thomas Jefferson High School

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