Taycha Rivera
Tampa,FL
Overview
4
4
years of professional experience
Work History
Call Agent
Air Canada
10.2023 - 05.2024
- Kept records of calls placed and charges incurred.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Connected callers with appropriate professional, department, or business.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Barista
Seminole Hard Rock Tampa
06.2023 - 03.2024
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista
Starbucks
09.2021 - 08.2022
- Crafted drinks per customers orders
- Promoted popular drinks and food items
- Uphold store policy
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Sales Associate
Marshalls
10.2020 - 02.2021
- Greeted and assisted customers in looking for products
- Organized shelves neatly
- Handled transactions of customers purchasing items
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Thomas Jefferson High School
Tampa, FL06.2020
Skills
- Highly organized
- Able to maintain composure in stressful situations
- Eager to learn new skills
- Quality control
- Resolving issues
- Quality assurance
- Interpersonal skills
- Problem-solving skills
- Front desk management
- Written communication
- Adaptability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Agent
Air Canada
10.2023 - 05.2024
Barista
Seminole Hard Rock Tampa
06.2023 - 03.2024
Barista
Starbucks
09.2021 - 08.2022
Sales Associate
Marshalls
10.2020 - 02.2021
High School Diploma -
Thomas Jefferson High School
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