Taylor A. Dae
Atlanta,GA
Overview
9
9
years of professional experience
Work History
Business Analyst
CubeSmart
06.2023 - Current
- Acted as a proxy Product Owner for multiple lines of business, collaborating closely with Product Owners to define requirements and stories, ensuring alignment with business strategy and CubeSmart standards.
- Conducted Cost/Benefit Analysis to evaluate th impact of technology enhancements on business strategy, driving informed decision-making process.
- Identified, documented, and troubleshooted application-related problems, implementing effective solutions to enhance system performance and user experience.
Senior Business Analyst
TTEC
06.2021 - 05.2023
- Assisted in development and implementation of software solutions to address business needs, coordinating with development teams to ensure successful project delivery.
- Provided ongoing support to end-users, troubleshooting application-related issues and implementing timely resolutions to minimize downtime and enhance user experience.
- Contributed to development of training materials and documentation, supporting end-users in adopting new technologies and workflows effectively.
Claims Analyst II
TTEC/ Bank Of America
05.2020 - 06.2021
- Utilize variety of systems and tools to investigate claims comprehensively, ensuring strict adherence to regulatory guidelines and organizational procedures, aligning with Bank of America's standards for claims resolution
- Exceed departmental benchmarks by consistently achieving high-quality resolutions and exceeding productivity standards in handling of complex claims, demonstrating commitment to excellence and efficiency in service delivery.
- Collaborate closely with diverse business partners to gather essential information and facilitate appropriate resolutions for claims, maintaining a client-centric approach throughout the process.
Financial Analyst
Lavazza Group
01.2017 - 03.2020
- Conducted comprehensive financial analysis, including budgeting, forecasting, and variance analysis, resulting in actionable insights that guided strategic decision-making and optimized financial performance.
- Developed and implemented robust financial reporting system that improved accuracy and efficiency by 20%, enabling stakeholders to make informed decisions and track key performance indicators effectively.
- Collaborated cross-functionally with business partners to streamline financial processes and identify cost-saving opportunities, resulting in a 15% reduction in operational expenses while maintaining quality standards and regulatory compliance.
Business Systems Analyst
BB&T
05.2015 - 12.2016
- Collaborated with business stakeholders to gather and document functional and technical requirements, ensuring alignment with business objectives and regulatory requirements.
- Conducted comprehensive analysis to identify opportunities for process improvement and system optimization, resulting in enhanced operational efficiency and cost savings.
- Assisted in development and implementation of software solutions to address business needs, coordinating with development teams to ensure successful project delivery.
Education
Bachelor of Arts - Mass Communications
Bethune - Cookman University
Daytona Beach, FLSkills
- Requirements Gathering
- Stakeholder Management
- Business Process Analysis
- Cost/Benefit Analysis
- Agile Methodologies
- Technical Troubleshooting
- System Enhancement
- Regulatory Compliance
- Reporting and Presentation
- Risk Management
- Financial Analysis
- Attention to Detail
- SQL
- Excel/ Google Sheets
Timeline
Business Analyst
CubeSmart
06.2023 - Current
Senior Business Analyst
TTEC
06.2021 - 05.2023
Claims Analyst II
TTEC/ Bank Of America
05.2020 - 06.2021
Financial Analyst
Lavazza Group
01.2017 - 03.2020
Business Systems Analyst
BB&T
05.2015 - 12.2016
Bachelor of Arts - Mass Communications
Bethune - Cookman University
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