Taydra Wells
Louisville,KY
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Starbucks
07.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Promoted additional items with beverages, increasing store sales.
Processing Teller
GardaWorld Cash Services
06.2018 - 09.2018
- Provided members with optimum sales and service experience to enhance member affinity to company.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Gathered, evaluated and summarized account data in detailed financial reports.
Education
Bachelor of Arts - General Studies
Southern New Hampshire University
Manchester09.2024
No Degree - Architectural And Building Sciences
Western Kentucky University
Bowling Green, KY06.2020
High School Diploma -
Seneca High School
Louisville, KY06.2016
Skills
- Sales Proficiency
- Training Materials
- Leadership Experience
- Complaint Handling
- Cash Handling
- Adaptive and Creative
- Inventory Management
- Exceptional Customer Service
- Active Listener
- Conflict Mediation
Timeline
Barista Trainer
Starbucks
07.2021 - Current
Processing Teller
GardaWorld Cash Services
06.2018 - 09.2018
Bachelor of Arts - General Studies
Southern New Hampshire University
No Degree - Architectural And Building Sciences
Western Kentucky University
High School Diploma -
Seneca High School