Taye Draayer
Ogden,IA
Summary
- Accurate record keeping
- Strong computer skills
- Excellent communication skills
- Basic clerical knowledge
- Emergency procedures
- Reliable
- Documentation skills
- Windows operating systems
- Microsoft word, excel, and PowerPoint
- Effective multi-tasker
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
11.2021 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
Deep Clean Specialist/ House Cleaner
Got Dirt House Cleaning
05.2020 - 06.2021
- Provided efficient cleaning, worked in a fast-paced environment, handled paperwork and customer communication.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
Packer
Nutraceutical Corp.Nutraceutical
11.2019 - 03.2021
- Analyzed and filed customer orders, maintained area records, met company quota.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Expedited order processing by prioritizing tasks according to shipping deadlines.
- Ensured timely completion of orders through effective time management and multitasking skills.
Education
High School Diploma -
Clearfield High School
Clearfield, UT01.2019
Skills
- Report Generation
- Information Security
- Data Entry
- Product Knowledge
- Call Management
- Account Updating
- Microsoft Outlook
Timeline
Customer Service Representative
Internal Revenue Service, IRS
11.2021 - Current
Deep Clean Specialist/ House Cleaner
Got Dirt House Cleaning
05.2020 - 06.2021
Packer
Nutraceutical Corp.Nutraceutical
11.2019 - 03.2021
High School Diploma -
Clearfield High School
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