TAYE MERZ
Las Vegas
Summary
Organized and detail-oriented administrative professional with extensive experience in customer service, reception, and coordination roles. Skilled in managing office operations, handling communication, and providing exceptional support to teams and clients. Adept at multitasking, problem-solving, and maintaining professionalism in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Receptionist
Chapman Las Vegas Dodge
08.2023 - 02.2025
- Greet visitors and ensure a positive customer experience while maintaining a professional front desk environment
- Handle incoming calls with professionalism, directing inquiries to the appropriate departments
- Manage administrative tasks, including filing, document copying, and correspondence
- Collaborate with sales team to support customer interactions and streamline processes
Service Coordinator
AutoNation
02.2023 - 06.2023
- Communicated with clients and service providers to coordinate vehicle servicing schedules
- Resolved customer concerns to enhance satisfaction and foster client loyalty
- Monitored service activities to ensure compliance with company standards and deadlines
- Managed bookings for vehicle services and maintained accurate records
Customer Care Representative
Sourcepoint Mortgage
12.2021 - 05.2022
- Assisted clients with billing inquiries and payment processing for homeowner's insurance
- Addressed customer concerns, escalated issues, and ensured timely resolution
- Processed and submitted required documents while maintaining compliance standards
Customer Service Representative
Telus
11.2019 - 02.2020
- Assisted customers with account management, billing issues, and online navigation support
- Delivered accurate information and solutions, enhancing customer trust and satisfaction
- Handled confidential customer data while maintaining high levels of accuracy
Customer Service Representative
Sitel Group
12.2018 - 10.2019
- Provided support for car insurance claim filings and updates, ensuring timely case management
- Collaborated with adjusters to resolve claim disputes and update client records
- Maintained professionalism during high-stress interactions and escalated complex issues as needed
Education
Diploma -
Canyon Springs High School
Las Vegas, NVPaul Mitchell The School -
Paul Mitchell The School of Las Vegas
Las Vegas, NVSkills
- Office Administration
- Calendar Management
- Customer Relationship Management (CRM)
- Data Entry and Records Maintenance
- Typing Speed: 45 WPM
- Telephone Etiquette & Communication
- Problem-Solving and Conflict Resolution
- Team Collaboration & Time Management
- Multitasking
References
Available upon request
Timeline
Receptionist
Chapman Las Vegas Dodge
08.2023 - 02.2025
Service Coordinator
AutoNation
02.2023 - 06.2023
Customer Care Representative
Sourcepoint Mortgage
12.2021 - 05.2022
Customer Service Representative
Telus
11.2019 - 02.2020
Customer Service Representative
Sitel Group
12.2018 - 10.2019
Diploma -
Canyon Springs High School
Paul Mitchell The School -
Paul Mitchell The School of Las Vegas
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