Tayen Mellick
Salina,UT
Overview
3
3
years of professional experience
1
1
Certification
Work History
Training Ambassador
PillPack Pharmacy
Utah, USA
08.2022 - Current
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Planned and conducted staff trainings with emphasis on healthcare areas.
- Verified training program compliance with applicable laws and regulations.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Customer Care Advisor
PillPack Pharmacy
Utah, USA
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Certified Pharmacy Technician
Kroger's Pharmacy
Athens, OH
02.2022 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
Certified Pharmacy Technician
Alto Pharmacy
Denver, CO
06.2020 - 04.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Associate of Science - Computer Science
Southern New Hampshire University
Hooksett, NH03.2025
High School Diploma -
Conifer High School
Conifer, CO05.2015
Skills
- Team-Building Activities
- Adult Learning Theories
- New Employee Orientation
- Training Development
- Training Materials and Documentation
- Employee Surveying
- Training Solutions Development
- Video Conferencing
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician - Colorado, Utah, and Texas
Timeline
Training Ambassador
PillPack Pharmacy
08.2022 - Current
Customer Care Advisor
PillPack Pharmacy
08.2022 - Current
Certified Pharmacy Technician
Kroger's Pharmacy
02.2022 - 05.2022
Certified Pharmacy Technician
Alto Pharmacy
06.2020 - 04.2021
Associate of Science - Computer Science
Southern New Hampshire University
High School Diploma -
Conifer High School
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician - Colorado, Utah, and Texas