Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tayen Mellick

Salina,UT

Overview

3
3
years of professional experience
1
1
Certification

Work History

Training Ambassador

PillPack Pharmacy
08.2022 - Current
  • Created and maintained detailed training records and reports for management review.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Produced training manuals, presentations and resources for enhanced learning.
  • Worked with central management to identify, plan, align, and address training needs.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Selected, developed and delivered classroom and online training materials to meet program needs.
  • Planned and conducted staff trainings with emphasis on healthcare areas.
  • Verified training program compliance with applicable laws and regulations.
  • Helped students develop organizational, time management and study skills.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.

Customer Care Advisor

PillPack Pharmacy
08.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.
  • Maintained and managed customer files and databases.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Certified Pharmacy Technician

Kroger's Pharmacy
02.2022 - 05.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Collected co-payments or full payments from customers.

Certified Pharmacy Technician

Alto Pharmacy
06.2020 - 04.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Collected co-payments or full payments from customers.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Education

Associate of Science - Computer Science

Southern New Hampshire University
Hooksett, NH
03.2025

High School Diploma -

Conifer High School
Conifer, CO
05.2015

Skills

  • Team-Building Activities
  • Adult Learning Theories
  • New Employee Orientation
  • Training Development
  • Training Materials and Documentation
  • Employee Surveying
  • Training Solutions Development
  • Video Conferencing

Certification

  • CPhT - Certified Pharmacy Technician
  • Licensed Pharmacy Technician - Colorado, Utah, and Texas

Timeline

Training Ambassador

PillPack Pharmacy
08.2022 - Current

Customer Care Advisor

PillPack Pharmacy
08.2022 - Current

Certified Pharmacy Technician

Kroger's Pharmacy
02.2022 - 05.2022

Certified Pharmacy Technician

Alto Pharmacy
06.2020 - 04.2021

Associate of Science - Computer Science

Southern New Hampshire University

High School Diploma -

Conifer High School
  • CPhT - Certified Pharmacy Technician
  • Licensed Pharmacy Technician - Colorado, Utah, and Texas

Similar Profiles

CREATE PROFILE
Tayen Mellick