Tayenne Arante
Suwanee,GA
Summary
Trustworthy individual with established customer service, exceptional administrative, and organizational skills. Eager to learn and always willing to pitch in and help. Demonstrating strong decision-making and interpersonal communication skills, fostering collaborative relationships and achieving significant improvements in customer service and team productivity. Supports departmental goals and advocates for employee interests. Motivated and willing to go the extra mile to contribute positively to the company. Adaptable and logical team player who manages multiple priorities with a positive, 'can-do' attitude. Sharp individual quickly learns new tasks and duties with ease.
Overview
11
11
years of professional experience
Work History
Logistics Dispatcher
J&T Nationwide Logistics
08.2018 - 12.2021
- Handled complex routing scenarios efficiently under tight deadlines while maintaining excellent attention to detail.
- Developed strong relationships with carriers, negotiating favorable rates and improving service reliability.
- Improved communication between dispatchers and drivers through the implementation of advanced GPS tracking technology and mobile applications.
- Established positive working relationships with both internal team members as well as external partners, fostering a collaborative work environment.
- Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
- Managed driver schedules effectively to ensure adequate staffing levels during peak hours or emergencies.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
- Maintained detailed records of all dispatched orders, ensuring accuracy in invoicing and regulatory compliance.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Online Sales Representative
Linden Volkswagen
03.2012 - 09.2014
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Expanded customer base through cold calling, networking, and relationship building.
- Trained new hires on company policies along with selling techniques specific to our products, ensuring consistent sales team performance.
- Increased repeat customers through personalized follow-up communications and targeted promotions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Receptionist Administrator
Linden Volkswagen
02.2011 - 01.2012
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Education
Bachelor of Science - Human Resources And Management
Grand Canyon University
Phoenix, AZ08-2024
Skills
- Strong Decision-Making Abilities
- Customer Relationship Building
- Interpersonal communication skills
- Resource Allocation Abilities
- File Organization
- Multi-tasker
- Attention to detail
- Time Management
- Team collaborating
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Logistics Dispatcher
J&T Nationwide Logistics
08.2018 - 12.2021
Online Sales Representative
Linden Volkswagen
03.2012 - 09.2014
Receptionist Administrator
Linden Volkswagen
02.2011 - 01.2012
Bachelor of Science - Human Resources And Management
Grand Canyon University
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