- I am offering excellent customer care skills in the areas of strong computer and navigation skills .
- Dynamic customer service professional with extensive experience excelling in problem-solving and relationship-building. Proven ability to enhance customer satisfaction and retention through exceptional service and effective communication. Skilled in cash handling and POS operations, consistently achieving sales goals while fostering a collaborative team environment.
- Abillity to service a premium customer by exuding confidence and knowledge during all customer interactions.
- Excellent Skills in areas of communication, supervisor, as well as 100wpm skills in typing and word processing, i have great knowledge of office systems maintaining a safe and professional attitude.
- Knowledge of international and domestic geographical locations, proper spelling of locations, points of interests etc.
- Authorized to work in the US for any employer also willing to relocate anywhere.
- Ready to work!
Hi, I’m
Tayeses Brown
Las Vegas,NV
Summary
Overview
17
years of professional experience
Work History
Czar Marketing Group
Sales Associate /Inbound Call Center Representative
12.2024 - 03.2025
Job overview
- Answered inbound calls solved customer challenges by offering relevant products and services.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Telus International
Work From Home Agent
07.2023 - 10.2023
Job overview
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Garda World
Security
02.2020 - 11.2021
Job overview
- Gathered information from security investigations by processing evidence.
- Maintained patient records in compliance with security regulations.
- Provided judicial security to justice courts.
- Integrated security into cloud architecture solutions to prevent bugging.
Vacation Village Resorts and Affiliates/ Center
Customer Rep /Technical Support Representative
01.2016 - 03.2017
Job overview
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Humana/ C3 Customer Contact Channels
Customer Service Representative
12.2015 - 10.2016
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
K.I.s.a.a.t Boutique .LLC
Sales Representative Assistant Manager
02.2008 - 08.2011
Job overview
- Boosted sales performance by developing and implementing effective sales strategies.
- Ensured high levels of customer retention by building strong relationships and providing exceptional support.
- Trained new hires on company policies, product offerings, and best practices in sales techniques, ensuring their preparedness for the role.
- Collaborated with fellow team members to create a positive work environment that fostered productivity and teamwork.
Education
Santa Barbara City CollegeSanta Barbara, CA
Associate of Arts from Business Management / Marketing
06-2019
University Overview
- 4.5 GPA
Antelope Valley CollegeLancaster, CA
Bachelor of Arts from Psychology
08-2018
University Overview
- 4.0 Gpa
Desert Sands Charter SchoolLancaster, CA
High School Diploma
06-2010
University Overview
- 3.0 GPA
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Verbal/written communication
- Money handling
- Cash handling
- Stocking and receiving
- Client service
- Store opening and closing
- POS system operation
- Payment processing
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Associate /Inbound Call Center Representative
Czar Marketing Group
12.2024 - 03.2025
Work From Home Agent
Telus International
07.2023 - 10.2023
Security
Garda World
02.2020 - 11.2021
Customer Rep /Technical Support Representative
Vacation Village Resorts and Affiliates/ Center
01.2016 - 03.2017
Customer Service Representative
Humana/ C3 Customer Contact Channels
12.2015 - 10.2016
Sales Representative Assistant Manager
K.I.s.a.a.t Boutique .LLC
02.2008 - 08.2011
Santa Barbara City College
Associate of Arts from Business Management / Marketing
Antelope Valley College
Bachelor of Arts from Psychology
Desert Sands Charter School
High School Diploma
Similar Profiles
Michael HobbyMichael Hobby
Sales Manager/Timeshare Telemarketing Sales at Czar Marketing GroupSales Manager/Timeshare Telemarketing Sales at Czar Marketing Group
Josette GoldateJosette Goldate
Finance Supervisor/ Customer Service Supervisor at Czar Marketing GroupFinance Supervisor/ Customer Service Supervisor at Czar Marketing Group
Diana Lopez-LopezDiana Lopez-Lopez
Operations Supervisor at Consumer Attorney Marketing GroupOperations Supervisor at Consumer Attorney Marketing Group