Summary
Overview
Work History
Education
Skills
Timeline
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Taygerin Young Craven

Greensboro,NC

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

First Student Charter Clerk/Transportation Bus Driver

First Student
02.2015 - Current
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Assistant Customer Service Manager

Harris Teeter
11.2021 - 09.2023
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Implemented new strategies for reducing wait times and improving first-call resolution rates, resulting in improved customer satisfaction scores.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Office Assistant

Regional Memorial Funeral Services
05.2018 - 09.2022
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Monitored and tracked budgets and expenses.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Handled payroll duties accurately ensuring all employees received their paychecks on time.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Maintained and updated office records, both digital and physical.

Education

High School Diploma -

Page High School
Greensboro, NC
06.1993

Skills

  • Filing systems
  • Materials Organization
  • Switchboard Operation
  • Administrative Support
  • Accounts Payable and Receivable
  • Customer Communication

Timeline

Assistant Customer Service Manager

Harris Teeter
11.2021 - 09.2023

Office Assistant

Regional Memorial Funeral Services
05.2018 - 09.2022

First Student Charter Clerk/Transportation Bus Driver

First Student
02.2015 - Current

High School Diploma -

Page High School

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Taygerin Young Craven