Compassionate professional with an outstanding and many faceted background in social and human service assistance. Skilled in providing support to diverse populations, including individuals with disabilities and those in need of mental health services. Strengths include effective communication, crisis intervention techniques, and development of personalized care plans. Successfully improved client well-being and facilitated community resource connections in previous roles.
Overview
2
2
years of professional experience
Work History
Case Manager Intern
Department of Veterans Affairs
Abilene, TX
08.2024 - Current
Conducted comprehensive assessments of clients' needs, strengths, and barriers to develop individualized service plans
Collaborated with a multidisciplinary team to coordinate and monitor the delivery of services to clients
Provided crisis intervention and support to clients in high-stress situations
Maintained accurate and up-to-date case records, ensuring confidentiality and compliance with legal requirements
Advocated for clients' rights and connected them with appropriate community resources
Assisted clients in accessing housing, healthcare, employment, education, and other essential services
Developed strong relationships with community organizations to enhance service options for clients
Monitored client progress towards goals outlined in their service plans through regular check-ins and evaluations
Implemented evidence-based practices to improve outcomes for individuals served by the agency
Participated in ongoing professional development activities to stay current on best practices in caseworker field
Assessed risk factors within families using standardized assessment tools
Supported families involved in child welfare system by providing guidance, resources, and referrals as needed
Coordinated family team meetings involving parents/guardians, children/youths/young adults (as applicable), extended family members/support persons (as applicable), foster parents/resource caregivers (as applicable), representatives from relevant systems/agencies/service providers/community partners/etc. (as applicable)
Developed case plans that outline strategies/timelines/goals/objectives/services/resources/etc
Ensured timely completion/submission/documentation/follow-up of required reports/forms/documents/etc
Liaised/collaborated with community partners to coordinate services/supports/resources/etc
Conducted home visits to assess living conditions, safety, and overall well-being of clients
Assisted clients in navigating the legal system by providing information and referrals
Maintained a caseload of XX clients, ensuring all necessary documentation was completed accurately and on time
Collaborated with other professionals such as therapists, doctors, or educators to provide comprehensive care for clients
Participated in team meetings to discuss client progress, challenges, and potential solutions
Utilized effective communication skills when interacting with diverse populations including children, adults, seniors, and individuals with disabilities
Coordinated services for homeless individuals by collaborating with shelters, outreach programs etc
Assessed eligibility criteria for various social service programs (e.g., Medicaid) based on income guidelines etc
Evaluated the effectiveness of interventions through data collection/analysis/reporting/etc
Ensured compliance with relevant laws/regulations/policies/procedures/etc. related to caseworker responsibilities
Maintained confidentiality regarding sensitive client information according to ethical standards
Collaborated with community organizations to develop and implement prevention programs targeting at-risk populations
Assisted clients in developing independent living skills such as budgeting, meal planning, or job searching
Developed and maintained positive working relationships with colleagues, supervisors, and external stakeholders
Case Manager Intern
Hendrick Medical Center
Abilene, TX
08.2023 - 05.2024
Managed a caseload of 29-35 clients, providing comprehensive case management services
Conducted thorough assessments to identify client needs and develop individualized care plans
Collaborated with interdisciplinary teams to coordinate and monitor the delivery of services
Advocated for clients' rights and ensured access to appropriate resources and support systems
Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
Facilitated regular meetings with clients to review goals, address barriers, and track progress
Coordinated referrals to community agencies for additional support services as needed
Provided crisis intervention and emotional support to clients in challenging situations
Assisted clients in navigating complex healthcare systems and accessing medical care
Educated clients on available community resources related to housing, employment, education, etc
Developed strong relationships with local service providers to enhance referral networks
Participated in case conferences and team meetings to discuss client progress and treatment plans
Implemented evidence-based practices into daily work routines for improved client outcomes
Ensured compliance with agency policies, procedures, regulations, and ethical standards
Evaluated the effectiveness of interventions by regularly assessing client satisfaction levels
Demonstrated cultural sensitivity when working with diverse populations
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration