Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tay'Jiana Gee

Arlington,TX

Summary

Proven track record in enhancing customer satisfaction and operational efficiency, notably with McKesson. Skilled in complaint resolution and data entry, I excel in high-stress situations, achieving increased loyalty through empathetic dispute resolution. My contributions have significantly improved departmental performance, demonstrating strong problem-solving abilities and active listening skills. Polite and professional in customer service also successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

5
5
years of professional experience

Work History

Inbound Call Agent/Senior Customer Service Representative

RemX Specialty Staffing/ McKesson
Arlington, TX
06.2024 - 03.2025
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed ideas during team meetings aimed at improving overall departmental performance and employee morale.
  • Conducted thorough research to provide accurate assistance with complex inquiries or escalated issues.

Medical Staff Credentialing / Customer Service Rep

Burnetts Staffing/ Intellicentrics
Grapevine, TX
05.2023 - 05.2024
  • Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and improve job performance.
  • Created excel spreadsheets to track customer data and perform intense reconciliation processes.
  • Enhanced operational efficiency by suggesting and implementing improvements to data entry workflows.

Customer Service Representative

Teleperformance
WFH
07.2020 - 10.2022
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed ideas during team meetings aimed at improving overall departmental performance and employee morale.
  • Conducted thorough research to provide accurate assistance with complex inquiries or escalated issues.

Education

High School Diploma -

Chapel Hill High School
Tyler, TX
05.2019

Skills

    Goal-Oriented

    Complaint resolution

    De-Escalation Techniques

    Customer Service

    Data Entry Speed

    Data entry and recordkeeping

    Problem-solving abilities

    Active Listening

Timeline

Inbound Call Agent/Senior Customer Service Representative

RemX Specialty Staffing/ McKesson
06.2024 - 03.2025

Medical Staff Credentialing / Customer Service Rep

Burnetts Staffing/ Intellicentrics
05.2023 - 05.2024

Customer Service Representative

Teleperformance
07.2020 - 10.2022

High School Diploma -

Chapel Hill High School
Tay'Jiana Gee