
Proven track record in enhancing customer satisfaction and operational efficiency, notably with McKesson. Skilled in complaint resolution and data entry, I excel in high-stress situations, achieving increased loyalty through empathetic dispute resolution. My contributions have significantly improved departmental performance, demonstrating strong problem-solving abilities and active listening skills. Polite and professional in customer service also successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Goal-Oriented
Complaint resolution
De-Escalation Techniques
Customer Service
Data Entry Speed
Data entry and recordkeeping
Problem-solving abilities
Active Listening