Tayla Brooks-Hawkins
Smyrna,NY
Summary
Skilled in multitasking and proficient in Microsoft Office, I excel in optimizing customer satisfaction and operational efficiency. Leveraging de-escalation techniques and a detail-oriented approach, I successfully enhanced service delivery and inventory management, contributing to significant process improvements.
Overview
2
2
years of professional experience
Work History
Remote Customer Service Agent
Expedited Enterprises LLC
06.2023 - 06.2024
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Teleperformance USA
12.2022 - 06.2023
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Streamlined communication processes for improved information exchange between customers and team members.
Customer Service Representative
Results CX
06.2022 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Campbell Highschool
Smyrna, United States05.2024
Skills
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- De-escalation Techniques
- Problem Resolution
- Upbeat and Positive Personality
- Proficient in Microsoft Office, QuickBooks, Excel, Etc
- Customer Relations
- Call center experience
- Quick Learner
- Live chat support
- Customer Service
Languages
English
Timeline
Remote Customer Service Agent
Expedited Enterprises LLC
06.2023 - 06.2024
Customer Service Representative
Teleperformance USA
12.2022 - 06.2023
Customer Service Representative
Results CX
06.2022 - 12.2022
High School Diploma -
Campbell Highschool
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