Tayla Cox
Conway,SC
Summary
Detail-oriented professional with extensive experience in dispatch and administrative roles. Proven ability to manage 4,000+ service calls annually and maintain accurate record-keeping, driving efficiency and improving service delivery.
Overview
6
6
years of professional experience
Work History
Dispatcher
Comfort Experts, LLC.
Cerro Gordo, North Carolina
12.2023 - Current
- Coordinated approximately 4,000 service calls and schedules for technicians, as well as supply restocks and needed parts each year.
- Performed administrative duties such as filing paperwork, updating databases, billing, and preparing documents for review by management staff.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Administrative and Staffing Specialist
Laudisi Enterprises, Inc.
Loris, South Carolina
12.2021 - 07.2023
- Marketed current job openings through various platforms and job fairs, while curating new scouting tactics.
- Leading introduction calls and interviews in order to present potential candidates to department heads.
- Planned company-sponsored events for employees for up to 130 attendees.
- Coordinating appointments for the company-wide maintenance and upkeep as needed.
Shipping Associate
Laudisi Enterprises, Inc.
Longs, South Carolina
11.2019 - 12.2021
- Coordinated with team members to pack and prepare outgoing shipments.
- Developed strategies to improve efficiency of the shipping process.
- Organized and restocked inventory for accurate order fulfillment.
Skills
- Customer service and relationship management
- CRM and scheduling software proficiency
- Record keeping
- Effective communication
- Employee onboarding
- Recruitment strategies and management
- Human resources support
References
References available upon request.
Timeline
Dispatcher
Comfort Experts, LLC.
12.2023 - Current
Administrative and Staffing Specialist
Laudisi Enterprises, Inc.
12.2021 - 07.2023
Shipping Associate
Laudisi Enterprises, Inc.
11.2019 - 12.2021