Tayla Echols
Little Rock,United States
Summary
Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices. .
Overview
10
10
years of professional experience
1
1
Certification
Work History
DFA Service Representative
Department of Finance and Administration
Little Rock, AR
12.2024 - Current
- Processed applications for new titles, transfers, and duplicate titles.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Evaluated documents to determine property ownership.
- Performed data entry of vehicle information into the system for registration purposes.
- Entered lien information into the system when applicable.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Processed and maintained title files, implementing security measures to protect data.
- Assessed legal materials to aid in key decision making.
Senior Fraud and Claims Representative
Wells Fargo
Charlotte, NC
07.2022 - 02.2024
- Verified details with account holders and requested additional information.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Maintained detailed records of claims, decisions, and financial transactions in compliance with regulatory requirements.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Events Administrator
EventsbyE
Memphis, TN
08.2014 - 08.2022
- Inventoried and ordered materials, supplies, and services.
- Organized and scheduled meetings and appointments for management.
- Developed organizational filing systems for confidential customer records and reports.
- Conducted research and compiled data for reports and projects.
- Received visitors at the event center, provided assistance as needed, and directed them to the appropriate party or area.
- Answered incoming calls and directed inquiries to the appropriate parties.
- Collected, counted, and disbursed money to complete basic bookkeeping and banking transactions.
- Sourced new vendors as needed while negotiating competitive prices for their services.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
Customer Service Representative
Strategic Data Systems
Millington, TN
02.2021 - 06.2022
- Act as the first step in a multi-tiered support to Military Sailors and their families
- Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels
- Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources
- Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately
- Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad
- Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels
Education
Associate - General Studies
Northwest Mississippi Community College
Southaven, MS05.2018
Bachelor of Science - Health Sciences
Liberty University
Lynchburg, VASkills
- Bookkeeping
- Event preparation
- Mail handling
- Document management
- Expense reporting
- Proofreading
- Documentation research
- Time management
- Documentation review
- Decision-making
- Team collaboration
- Data analysis
- Flexible schedule
- Claims trend analysis
- Overseeing training
- Radio communication
- Navigational skills
- Administrative support
Certification
Secret Clearance
Military Service
Army Reserve, United States, Sergeant, 10/01/19, Present, Enforce uniform, appearance and performance standards without exception., Ensure new Soldiers are properly welcomed into the command. Have a sponsor contact a new Soldier prior to drill., Ensuring soldiers are aware of expectations, Conduct After Action Reviews (AARs), focus on learning rather than placing blame for mistakes., Observe Soldiers' performance; make on-the-spot corrections or adjustments to improve Soldiers performance., Counsel Soldiers in private on performance in writing, always maintain a counseling, Know your Soldiers' personalities and treat them fairly., Ensure all Soldiers know how the Enlisted Promotions System (EPS) works., Ensure Soldiers have school opportunities.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Limited
Timeline
DFA Service Representative
Department of Finance and Administration
12.2024 - Current
Senior Fraud and Claims Representative
Wells Fargo
07.2022 - 02.2024
Customer Service Representative
Strategic Data Systems
02.2021 - 06.2022
Events Administrator
EventsbyE
08.2014 - 08.2022
Secret Clearance
Associate - General Studies
Northwest Mississippi Community College
Bachelor of Science - Health Sciences
Liberty University
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