Summary
Work History
Education
Skills
Timeline
Manager

Tayla Smith

Kennel Technician
Concord,NC

Summary

  • Committed and compassionate Kennel Technician providing quality care for animals. Proficient in animal safety protocols and possesses excellent communication and customer service skills.
  • Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.

Work History

Kennel Technician

Dogs By Andy K-9 Services
Mooresville, NC
05.2023 - Current
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Key Holder for the facility

Server

Nonnas Italian Restaurant & Pizza
Concord, NC
10.2022 - 02.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Manager

Zumiez
Concord, NC
03.2022 - 10.2022
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Assistant Manager

Culver's Restaurant
Charlotte, NC
11.2021 - 02.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Server/Head Bartender

Big Al's Restaurant
Charlotte, NC
04.2020 - 03.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Checked over 100 daily IDs to verify ages and uphold NC liquor laws.

Cook/Prep Cook

Bonefish Grill
Mooresville, NC
10.2018 - 11.2020
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.

Cashier/Customer Service Representative

Food Lion
Charlotte, NC
05.2017 - 09.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Shift Leader

Cici's Pizza
Charlotte, NC
02.2016 - 01.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.

Education

High School Diploma -

Rocky River High School
Mint Hill, NC
01.2019

Skills

  • Maintaining Clean Work Areas
  • Dietary Needs
  • Time Management
  • Calm and Professional Under Pressure
  • Waste Collection
  • Daily Logs
  • Walk Coordination
  • Behavior Observation
  • Animal Bathing
  • Compassionate Care
  • Medication Regimens

Timeline

Kennel Technician

Dogs By Andy K-9 Services
05.2023 - Current

Server

Nonnas Italian Restaurant & Pizza
10.2022 - 02.2023

Manager

Zumiez
03.2022 - 10.2022

Assistant Manager

Culver's Restaurant
11.2021 - 02.2022

Server/Head Bartender

Big Al's Restaurant
04.2020 - 03.2021

Cook/Prep Cook

Bonefish Grill
10.2018 - 11.2020

Cashier/Customer Service Representative

Food Lion
05.2017 - 09.2018

Shift Leader

Cici's Pizza
02.2016 - 01.2018

High School Diploma -

Rocky River High School

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Tayla SmithKennel Technician