Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Taylah Paige

Dorchester,MA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Research Coordinator

Maximus Call Center
Quincy, MA
04.2019 - 01.2024
  • Updated customer accounts, addresses and contact information within call management databases.
  • Maintained comprehensive knowledge of program regulations, policies, and procedures.
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
  • Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Sales Representative

Vector Marketing
Braintree, MA
06.2016 - 08.2016
  • Sales on CUTCO knives
  • Scheduled Appointments
  • Professional in Manner

Shift Leader

Dunkin Donuts
Boston, MA
10.2015 - 06.2016
  • Team Player
  • Excellent Guest Customers Service Skills
  • Effectively handled escalated customer service issue to ensure customer satisfaction and repeat business
  • Input data entry (customers information, sales, tax etc.)

Sales Associate/Cashier

Marshalls
Boston, MA
04.2015 - 06.2015
  • Greeted and assisted customers
  • Handled cash
  • Input data entry (customer's information, salesman, tax, etc.)

Education

GED -

LARE Institute
05.2018

None in Culinary Arts - Culinary Arts

Northlands Job Corps Center
Vergennes, VT
01.2015

Skills

  • Basic Spanish (2 years)
  • Excellent verbal and written communication (5 years)
  • Google Docs (5 years)
  • Microsoft Office (5 years)
  • Accurate Data Input (5 years)
  • Customer Service
  • Data Collection
  • Qualitative Research
  • Account Updating
  • Inbound and Outbound Calling
  • Complaint Resolution

Certification

CNA/HHA, (January 2019 - February 2019 )

  • Proven ability to deliver consistent, high quality care to a diverse patient and customer population.,
  • Able to play the leadership role, outstanding communication, interpersonal and problem solving skills.

Additional Information

Northland's
  • Comprehensive ClinicalTrainingsTrainingg & Experience Including:
  • Infection control
  • Activities of Daily Living (ADL) Assistance
  • Skin & Wound Care Treatments
  • Ensuring Community of Care

Languages

English
Full Professional
Spanish
Limited

Timeline

Research Coordinator

Maximus Call Center
04.2019 - 01.2024

Sales Representative

Vector Marketing
06.2016 - 08.2016

Shift Leader

Dunkin Donuts
10.2015 - 06.2016

Sales Associate/Cashier

Marshalls
04.2015 - 06.2015

GED -

LARE Institute

None in Culinary Arts - Culinary Arts

Northlands Job Corps Center

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Taylah Paige