Taylan Terrell
Customer and Technical Support, Appointment Setter
Alabama
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. To seek and maintain a part-time (or full-time weekday) position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate with strong organizational skills eager to secure a position.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Availability To Work
03/27/24
Work History
Customer Support - Appointment Setter
Southern Edge Connect
02.2020 - 03.2021
- Updated and maintained current customer support database.
- Provided customer support and follow-up with members as assigned, implementing exceptional problem-solving and management and responding appropriately to inquiries.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Confirmed appointments, communicated with clients, and updated client records.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Certified Nursing Assistant
Jacksonville Health and Rehabilitation
11.2017 - 01.2020
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Built rapport with patients and families, providing emotional support during difficult times.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Manager
CiCi's Pizza
06.2012 - 09.2017
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Oxford High School
08.2009 - 05.2012
Skills
Attention to Detail
Quality Assurance
Customer Support
Problem Resolution
Multitasking Abilities
Critical Thinking
Flexibility
Phone and Email Etiquette
Account Updates
Prioritization
Client Relationship Building
Appointment Scheduling
Performance Improvement
Timeline
Customer Support - Appointment Setter
Southern Edge Connect
02.2020 - 03.2021
Certified Nursing Assistant
Jacksonville Health and Rehabilitation
11.2017 - 01.2020
Manager
CiCi's Pizza
06.2012 - 09.2017
High School Diploma -
Oxford High School
08.2009 - 05.2012