Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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TAYLAR HART-NOLDEN

Louisville,KY

Summary

Highly motivated High Ticket Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

6
6
years of professional experience

Work History

Sales Associate

The Capsule
  • Control of the store front & help guests find the perfect product for them
  • Sell and advertise shoes on social media
  • Sell and advertise vintage clothing on social media
  • Control over cash register and ensuring smooth checkout for guests
  • Customer Service Product Knowledge 9/10.

Call Center Manager

Ideal Image
06.2023 - 05.2024
  • Created and overlooked guest communications processes for new guests
  • Administered phone consultations for new and existing guests
  • Provided pricing and quote packages for new and existing guests
  • Overlooked operations for the front desk.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Established and oversaw performance targets for call center associates.
  • Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.

Social Media Coordinator/Social Media Content Creator

Louisville Athletics
02.2022 - 04.2024
  • Created social media content to increase engagement with customers
  • Created social media marketing strategies and oversaw management of accounts
  • Engaged with and responded to online audience through relevant comments
  • Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms
  • Posted new content for products and services when managing marketing and release calendars
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, and revenue-focused activities
  • Collaborated with public figures, companies, and press to boost and enhance brand on social media
  • Spearheaded creation of blogs and social media content.

Cheerleader

University of Louisville
05.2019 - 04.2024
  • Practice 20 hours a week while maintaining full-time student eligibility
  • Improved motivation of younger team members and boosted competition results
  • Participated in different community-based events, including Charity events to meet and engage with fans
  • Met with fans and volunteered as a representative of the team, which helped bolster attendance and support at games, meets, and other events
  • Built strong media and community relationships through positive interaction and communication in support of the sports program.

Jewelry Consultant

Shane Co
05.2022 - 12.2022
  • Provided excellent service to clients through active engagement, listening to the needs of the clients, and building rapport and a genuine relationship with the client
  • Kept calm and applied strong problem-solving and interpersonal skills to find solutions for the client
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits, and recipient of the item
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions, and attaining sales goals and milestones
  • Honed conflict resolution skills as a result of diffusing tense situations with unhappy customers
  • Product knowledge on aspects of jewelry (Settings, Stones, Metals, Workmanship, etc.).

At Large Member

Student Athlete Advisory Committee
05.2020 - 05.2022
  • Addressed student-athlete needs, responding to specific requests
  • Built and maintained working relationships with peers and upper management
  • Looked for ways to go above and beyond job requirements
  • Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.

Sales Associate

Bath & Body Works
01.2018 - 05.2019
  • Ensure floor sets remain stocked and mimic company blueprints
  • Assist guests in their shopping experience and answer any questions about the store or products
  • Strive to meet daily sales and conversion goals.

Education

MBA in Business Administration -

University of Louisville
05.2025

BA in Psychology -

University of Louisville
05.2023

Skills

  • American Sign Language - Intermediate
  • Sales
  • Product Knowledge
  • Originality and Creativity
  • Marketing Strategies
  • Clear Communication
  • Customer Service
  • Data Analysis
  • Adobe Systems Software
  • Leadership
  • Rapport Building

Accomplishments

  • Brought in over 100 new customers.
  • 4 Time National Collegiate Champion
  • 2 Time World Champion

Timeline

Call Center Manager

Ideal Image
06.2023 - 05.2024

Jewelry Consultant

Shane Co
05.2022 - 12.2022

Social Media Coordinator/Social Media Content Creator

Louisville Athletics
02.2022 - 04.2024

At Large Member

Student Athlete Advisory Committee
05.2020 - 05.2022

Cheerleader

University of Louisville
05.2019 - 04.2024

Sales Associate

Bath & Body Works
01.2018 - 05.2019

Sales Associate

The Capsule

MBA in Business Administration -

University of Louisville

BA in Psychology -

University of Louisville

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TAYLAR HART-NOLDEN