Experienced Assistant Manager with a proven track record in team leadership and customer service. Detail-oriented with exceptional organizational skills and a passion for driving business success.
Overview
10
10
years of professional experience
Work History
ASSISTANT MANAGER
Coffee Rush
Beaverton, OR
11.2021 - Current
Skilled in training and mentoring new staff members to achieve high levels of performance and customer service
Proficient in creating and implementing sales strategies to drive revenue growth and increase profitability
Experienced in inventory management, including ordering supplies and monitoring stock levels
Strong organizational and communication skills, with a keen attention to detail and ability to multitask in a fast-paced environment
ASSISTANT MANAGER
Jersey Mikes
Beaverton, OR
04.2019 - 10.2021
Skilled in training and mentoring new staff members to achieve high levels of performance and customer service
Experienced in inventory management, including ordering supplies and monitoring stock levels
Successfully coordinated and executed promotional events and marketing campaigns to drive foot traffic and increase sales
Strong organizational and communication skills, with a keen attention to detail and ability to multitask in a fast-paced environment
Barista
Portland Coffee Roasters
Portland, OR
10.2018 - 04.2019
Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Stocked shelves with ingredients needed to make coffee drinks.
Ground beans for espresso shots according to individual customer specifications.
Provided excellent customer service by responding to inquiries quickly and professionally.
Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Trained new baristas on company policies and procedures regarding food handling safety standards.
Crew Member/Night Manager
Jersey Subs
Soldotna, AK
04.2018 - 10.2018
Educated customers on menu items, product ingredients and nutritional values.
Performed cashier duties such as taking orders, collecting payments and providing change.
Restocked kitchen supplies including food products and utensils.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Provided excellent customer service to maintain a positive atmosphere for guests.
Monitored quality of food served to ensure it met company standards for presentation and temperature.
Crew Member
Dairy Queen Grill & Chill
Soldotna, AK
05.2014 - 02.2018
Performed cashier duties such as taking orders, collecting payments and providing change.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Provided excellent customer service to maintain a positive atmosphere for guests.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Resolved customer complaints in a professional manner.
Answered phone calls promptly to provide accurate information about menu items or prices.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Interacted pleasantly with guests to deliver quality customer service.
RECEPTIONIST
Filigree and Hues
Kenai, AK
09.2017 - 02.2018
Managed front desk operations, including greeting visitors, answering phones, and scheduling appointments
Provided excellent customer service by addressing inquiries and resolving issues in a timely manner
Collaborated with team members to ensure efficient office operations
Education
HIGHSCHOOL -
Soldotna Highschool
Soldotna, AK
05.2017
Skills
Leadership
Teamwork
Communication
Organizational
Time management
Customer service
Strategic planning
Problem-solving
Computer
Typing
Accomplishments
Invited by Ghirardelli Chocolate Company to work a national coffee convention promoting new product to new and existing clients.
Brought out to New York and worked with the United Nations proposing a resolution paper on women's rights and secondary education for children in third world countries.
References
Vincent Musti, Regional manager at Jersey Mikes, Beaverton, (843) 323-7145, vmusti@jerseymikes.com, Manager
Charity Billings, Store manager at Coffee Rush, Beaverton, (971) 409-5277, billingscharity@gmail.com, Manager