Taylar York
Louisa
Summary
Dedicated and results-driven professional with 10+ years of experience across operations, training, and quality assurance roles, including extensive remote work. Advanced from client intake and quality-focused roles into leadership positions, overseeing teams, delivering training, and driving process accuracy. Currently working as a Training and Revision Specialist, supporting field teams through hands-on training, revision execution, compliance auditing, and operational support across multiple locations. Known for improving workflows, maintaining brand standards, and ensuring accuracy in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Training and Revision Specialist
American Greetings
Louisa
09.2024 - Current
- Deliver hands on training to new and existing team members, ensuring accurate execution of merchandising standards, planograms, and corporate initiatives.
- Serve as a subject matter resource for revisions, seasonal resets, and operational updates across multiple retail locations.
- Execute and audit store revisions, product resets, and displays to maintain brand consistency and compliance with company guidelines.
- Identify training gaps and provide real time coaching to improve efficiency, accuracy, and performance in the field.
- Communicate clearly with management and field teams regarding updates, revisions, timelines, and procedural changes.
- Troubleshoot in store challenges, resolve layout or inventory issues, and adapt plans to store specific conditions.
- Maintain detailed documentation of training progress, revisions completed, and store compliance.
- Support rollout of new programs, fixtures, and merchandising strategies while ensuring smooth transitions.
- Travel independently between locations, managing time, priorities, and workload
Revenue Cycle Specialist
Addiction Recovery Care
01.2024 - 09.2024
- Managed billing, coding, and claims for housing and meal fee services, ensuring accuracy and timely processing.
- Entered and tracked claims in CRM system, resolving discrepancies and optimizing data flow.
- Reviewed and corrected CPT codes for claims to ensure compliance with industry standards and maximize reimbursement.
- Coordinated with internal teams to ensure accurate billing records and resolved client billing inquiries
Client Benefit Specialist
Addiction Recovery Care
01.2021 - 01.2024
- Secured state funding for clients, facilitating access to treatment services and reducing financial barriers.
- Managed and maintained client data in Excel, ensuring accuracy for billing, funding, and reporting purposes.
- Conducted GPRA surveys and follow-up assessments, ensuring compliance with regulatory requirements and quality standards.
- Reconciled checks, processed billing invoices, and collaborated with the finance team to ensure timely and accurate billing.
- Promoted to Revenue Cycle Specialist after successful contributions to client funding and operational improvements.
Quality Assurance and Training Coordinator
Addiction Recovery Care
01.2020 - 01.2021
- Led a team of 22 remote intake coordinators, overseeing quality assurance and training programs to enhance efficiency and compliance.
- Conducted audits, monitored service delivery, and analyzed data to identify areas for improvement.
- Developed policies, procedures, and corrective action plans to uphold quality standards.
- Designed and delivered training materials, workshops, and coaching sessions.
Intake Coordinator
Addiction Recovery Care
01.2018 - 01.2020
- Managed high-volume inbound and outbound calls, assisting clients with intake and service inquiries.
- Conducted medical screenings to assess client eligibility and treatment needs.
- Responded to live chat inquiries, providing real-time support and guidance.
- Verified insurance coverage and coordinated benefits to facilitate client admissions.
- Scheduled appointments and arranged transportation to ensure seamless client access to services.
- Promoted from Intake Coordinator to Quality Assurance Coordinator for outstanding performance and leadership in client intake and operational efficiency.
Expanded Duties Dental Assistant
James E. Daniel, DMD
01.2013 - 01.2018
- Assist the dentist during procedures by preparing instruments, taking impressions, and applying sealants or fluoride treatments.
- Perform expanded clinical tasks such as placing temporary fillings, polishing teeth, and taking X-rays under state regulations.
- Educate patients on oral hygiene, post-procedure care, and preventive dental practices.
- Maintain accurate patient records, sterilize instruments, and ensure compliance with OSHA and HIPAA regulations.
Education
Bachelor of Arts - University Studies
Morehead State University
Associate of Science - Dental Hygiene
Big Sandy Community College
Skills
- EMR software
- CRM software
- Microsoft Office
- Spreadsheets
- Live Chat
- Employee Training & Onboarding
- Data Management
- Reporting & Analytics
- Compliance Auditing
Certification
- Customer Service Skills in Healthcare, 05/22
- HIPAA Compliance Training, 01/24
- BLS CPR, 01/24
Timeline
Training and Revision Specialist
American Greetings
09.2024 - Current
Revenue Cycle Specialist
Addiction Recovery Care
01.2024 - 09.2024
Client Benefit Specialist
Addiction Recovery Care
01.2021 - 01.2024
Quality Assurance and Training Coordinator
Addiction Recovery Care
01.2020 - 01.2021
Intake Coordinator
Addiction Recovery Care
01.2018 - 01.2020
Expanded Duties Dental Assistant
James E. Daniel, DMD
01.2013 - 01.2018
Bachelor of Arts - University Studies
Morehead State University
Associate of Science - Dental Hygiene
Big Sandy Community College